Job Description

Job Overview

The Cleaning Team Leader plays a pivotal role in ensuring that cleaning operations are executed to the highest standards. This position involves supervising a team of cleaners, coordinating schedules, and maintaining effective communication with clients to ensure satisfaction. The ideal candidate will demonstrate strong leadership skills and a commitment to delivering exceptional service.

Duties

Client Liaison:

Maintain daily communication with the client's designated contact to provide updates, address concerns, and inform them of any issues that may affect cleaning operations or service delivery.

Team Coordination:

Work closely with the cleaning team to ensure all daily operational needs are met, including: Monitoring and replenishing cleaning supplies. Reporting and escalating any building faults or maintenance issues that could impact cleaning standards or client satisfaction. Foster positive relationships with clients through excellent customer service and effective communication. Manage inventory of cleaning supplies and equipment, ensuring all necessary items are available for the team. Address client feedback and concerns in a professional manner to enhance customer satisfaction.

Skills

Proficient in English, with strong verbal and written communication skills to effectively interact with clients and team members. Demonstrated customer service skills, with the ability to respond to client needs promptly and courteously. Strong leadership abilities, capable of motivating a team while maintaining high standards of cleanliness.
Job Type: Permanent

Pay: 15.00 per hour

Expected hours: 15 per week

Benefits:

On-site parking
Language:

English (preferred)
Work Location: In person