Job Description

Overview

4ways Healthcare, part of Evidia Group, a leading European health tech company, is looking for a Client Account Coordinator to support our Business Development team with their business growth initiatives. Since 2005, we have partnered with the NHS to improve the efficiency of diagnostic services across the UK and are now a market leader in teleradiology across Europe. With over 150 team members at our Hemel Hempstead head office and a Radiologist Community of more than 400, we are proud to make a real difference in healthcare.

This is a fantastic opportunity to join a fast-growing, innovative company with a sharp focus on patient care. We pioneer specialised radiology reporting services and drive improvements in diagnostics; while helping you take your first steps into the world of Client Management.

Duties

Provide proactive administrative support to the Business Development team with some basic marketing duties, ensuring smooth day-to-day management of NHS client portfolios. Build and maintain strong relationships with a wide network of internal and external stakeholders. Act as a central liaison between Account Managers, Operations, Clinical Quality, IT teams, and clients to facilitate timely resolution of queries and issues. Serve as a first point of escalation for client concerns, handling queries diplomatically and escalating to the appropriate Account Manager when necessary. Manage sales enquiries across multiple channels, including phone, email, MS Teams, and occasional site visits. Support client review meetings by attending alongside Account Managers, accurately recording minutes, and ensuring reports and data are prepared and delivered on time. Maintain accurate CRM records for client accounts and opportunities, ensuring data integrity and up-to-date information. Assist in preparing high-quality business cases to help Account Managers grow and develop existing services across the full suite of 4ways products and solutions. Contribute actively to team efficiency, identifying opportunities to streamline processes and improve overall effectiveness. Collaborate with the Marketing and Content team to highlight best practices in radiology management and showcase client success stories. Perform general sales administration tasks to support the smooth operation of the Business Development function. Analyse client data to identify opportunities for growth and improvement in service delivery.

Qualifications, Training and Experience

Degree level education or equivalent (advantageous) however, we value the right attitude, motivation, and willingness to succeed above all. Exceptional interpersonal and communication skills, confident, approachable, and professional in all face-to-face and virtual interactions. Ability to manage multiple priorities under pressure, delivering high-quality work across a diverse client base. Strong organisational and administrative capabilities, with meticulous attention to detail. Self-motivated and eager to learn. You will benefit from a structured training programme and work alongside one of the most experienced teams in the industry. Proficiency in Microsoft Office, particularly Excel and PowerPoint, with a solid understanding of Microsoft Teams. Full UK driving licence and access to a vehicle. Essential for the occasional client visit and other travel requirements.
This role is based at our Head Office in Hertfordshire, with a standard 37.5 hour working week. Client interactions will be a mix of virtual and in-person meetings, and travel to client sites will be required. We anticipate that the level of travel will increase over the coming years as our partnerships continue to grow.

What's in it for you?

Competitive salary 25 days holiday (plus bank holidays) Monday to Friday working pattern Training and development opportunities to help you grow your career Company pension scheme Medicash healthcare plan with reward cashback options Regular internal events throughout the year SmartGo travel incentives Free fruit, biscuits, coffee and tea Access to our Wellbeing Hub for mental and physical health support
Job Type: Full-time

Pay: 24,420.00-28,000.00 per year

Benefits:

Company events Company pension Employee discount Health & wellbeing programme On-site parking
Work authorisation:

United Kingdom (required)
Location:

Hemel Hempstead HP2 7SJ (preferred)
Work Location: In person