Job Description

Client Administrator - Employee Benefits

Leicester / Newmarket (hybrid working - office attendance as required)

Full-time | permanent

We're looking for an experienced

Client Administrator

to join our Employee Benefits teams in Leicester and Newmarket. This is a key role for someone who enjoys managing client portfolios, providing high-quality administrative and consultative support, and helping deliver a first-class employee benefits experience.

About the role

As a Client Relationship Manager, you'll support a team of consultants by managing a portfolio of client Employee Benefits. These include

Group Personal Pension (GPP), Group Life Assurance (GLA), Critical Illness Cover (CIC), Group Income Protection (GIP), Private Medical Insurance (PMI), Health Cash Plans (HCP), Dental and Travel Insurance

.


You'll act as a central point of contact for clients, ensuring their benefits are administered efficiently while supporting consultants in delivering tailored solutions.

What you'll be doing

managing and administrating a portfolio of Employee Benefits clients working closely with consultants to ensure clients' needs are met, including attending client meetings where required maintaining strong, professional relationships with clients managing client affairs promptly and accurately planning, prioritising, and organising your workload to meet agreed service standards building effective working relationships with colleagues and external contacts

What we're looking for (essential)

experience in an employee benefits-related role strong numeracy, literacy, and IT skills excellent verbal and written communication skills proactive, able to work independently while collaborating with a team positive attitude with the ability to work under pressure while maintaining attention to detail

What success looks like

efficient and accurate administration of client portfolios strong client relationships and satisfaction seamless support for consultants and internal teams high attention to detail and service excellence

What's in it for you

competitive salary, flexible benefits package, including: group pension life assurance income protection health cash plan opportunities for career progression and professional development hybrid working with flexibility to attend the office when required participation in charity and social activities

About Mattioli Woods

With decades of experience, Mattioli Woods helps clients achieve financial security through tailored, relationship-led solutions. We combine technical expertise with a professional yet supportive culture, ensuring our people and clients thrive.

Ready to make an impact in Employee Benefits with us?

Apply today or contact us for a confidential conversation.