Job Description

We are looking for a Client Care Advisor to join our fantastic team at GKG vets. You will be the first point of contact for clients and the public both on the telephone and in person, demonstrating a professional and knowledgeable impression to promote the Practice.

Why join us?



We are a well-equipped small friendly practice who love learning and teaching, established for 62 years on our current site we really are part of the community. Large numbers of our clients have been registered with us for many years and these long-term relationships are key to our success and always remain important to us.

The practice has the full range of standard equipment including patient warming system, pulse ox, doppler blood pressure, a range of in-house laboratory tests including microscopy and digital x-ray. We have built up our nursing clinics so have a brand new consult room as well.

More about you



Highly motivated with a positive, can-do attitude Dependable and adaptable to changing needs Strong attention to detail Capable of working collaboratively in a team or independently when required Excellent written and verbal communication skills Consistently maintains a strong work ethic and professional demeanour Approachable and empathetic Proficient in IT with solid technical skills


Your shift pattern



You will work 30 hours per week covering afternoons only, mainly 2:30 pm - 6:30 pm and 1 in 4 Saturdays 8 am - 12:30 pm.

In addition to a competitive salary you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 19,110 DOE