Job Description

About RP Digital Media

RP Digital Media is a growing digital content and marketing company providing creative media solutions to clients across the UK. We take pride in delivering high-quality services and exceptional customer experiences. To support our expanding client base, we are looking for a dedicated Client Care Advisor to join our team.

About the Role

As a Client Care Advisor, you will be responsible for supporting clients through online communication channels, providing clear information, and ensuring their needs are handled professionally and efficiently. This remote role is ideal for individuals who are customer-focused, well-organised, and comfortable working independently. Full training will be provided.

Key Responsibilities

Respond to client enquiries via email and digital support channels Provide accurate and friendly assistance regarding services, updates, and processes Ensure client requests are handled promptly and professionally Escalate technical or complex issues to the appropriate internal team Maintain detailed and accurate records in line with company procedures Contribute to a positive and supportive client experience

Requirements

Strong written communication skills in English Reliable internet connection and an appropriate remote workspace Ability to manage time effectively and work independently Professional, customer-focused attitude with strong attention to detail Previous client support or customer service experience is beneficial but not essential

What We Offer

Fully remote position Flexible working hours Full training and ongoing development Supportive team environment Opportunities to grow within RP Digital Media
Job Types: Full-time, Part-time, Freelance

Pay: 11.50-12.20 per hour

Expected hours: 20 per week

Benefits:

Flexitime Work from home
Work Location: In person