Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

The R

ole:

This is an exciting opportunity for an enthusiastic applicant to join our friendly and forward thinking and growing team. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.


The Client Care Assistant role is vital to maintaining the high standard of client care expected throughout Boundary Vets and forms part of a developing yet experienced front of house team.


You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude continuously.


The role is varied and will include (but not limited to) the following:

Greeting clients with a friendly and helpful manner at all times Booking in patients for appointments and hospital procedures Maintain client confidentially at all times Day to day administrative duties including filing, debt management and client accounts Processing client requests/queries on email, face to face and on the phone Assisting with the organisation and upkeep of reception areas Processing payments in various forms Processing repeat medication requests Maintaining up to date and accurate records at all times Providing first class customer service to our clients and their pets

Benefits:

5 weeks annual leave per year in addition to bank holidays Birthday day off Automatic registration onto the BVRA (British Veterinary Receptionist Association) with support to complete Bronze, Silver and Gold awards Weekly fruit delivery to practice Opportunity to improve and excel in veterinary client care with in-house and external training provided

If you think you are just what we are looking for or would like more information, please email your full CV and cover letter to our Client Care Manager, Anna, at anna.buchanan@boundaryvets.co.uk


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk