Job Description

Client Care Assistant - Parkvets (IVC Evidensia)Full-Time - 40 hours per week - Multi-site role - 25,484.71 per year DOE

At Parkvets, we pride ourselves on delivering exceptional care to pets and outstanding service to their owners. We're looking for a warm, confident, and adaptable person to join our Client Care team, supporting our practices across Sidcup, Hayes, Chislehurst, Pettswood, Belvedere, Eltham, Longfield, and Swanley.

This role is ideal for someone who enjoys working with people, can stay calm under pressure, and values making a positive difference every day.

What You'll Be Doing
Welcoming clients and creating a positive, reassuring experience when they visit our practices. Supporting our clinical teams to ensure the practice runs smoothly. Using practice systems along with Word, Excel and Outlook. Travelling between practices to provide consistent support across our branches. Continually learning and developing your skills as our services evolve.


You'll be an important part of the client journey -- often the first face they see and the supportive presence they'll remember.

About You
We're looking for someone who is: Calm, compassionate and people-focused Able to support clients during what can sometimes be emotional or stressful situations. Organised and adaptable Comfortable working in a busy environment with changing priorities. A strong communicator Clear, patient and confident speaking with clients and colleagues. Able to work across our branches A full UK driving licence and reliable vehicle are essential for this role. Flexible with working patterns, including weekends, as part of a rota. Experience in animal care or veterinary settings is helpful -- but a positive attitude and excellent customer service skills are what really matter.


Working Hours

This is a full-time role of 40 hours per week, scheduled across 7 days on a rotating pattern.
Practice opening times vary, and some branches close at lunchtime.

Why Join Parkvets?
Be part of a friendly, supportive and dedicated team. Play a meaningful role in improving experiences for pets and the people who love them. Grow and develop your skills with a large, reputable veterinary group. If this sounds like a role where you would thrive, we'd love to hear from you.


In addition to a competitive salary, you will benefit from:6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

25,484.71 per year DOE