Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Veterinary Client Care Assistant

Forest Veterinary Centre

Woodford/Epping

This is a part time position based on 32 hours per week, working between our Woodford and Epping surgeries.

Monday 7.45-1.45 (Woodford) Wednesday 1.30-7.30 (Woodford) Thursday 1.30-7.30(Epping) Friday 1-7(Woodford) Saturday 8.45-5.15(Epping)

You will be working as part of a friendly and supportive team in our busy small animal hospital in Epping and Woodford. We believe our receptionists are key in providing the excellent client care we pride ourselves on.


Forest Veterinary Centre is a well-established primary care practice providing excellent levels of veterinary care. Our main hospital is at Epping where we also provide an out of hours service for several other practices in the local area. We also have branch surgeries at Harlow and the Isle of Dogs.


The role can be rather physical and demanding but also very interesting and varied! You will need to have the ability to remain calm under pressure, show empathy in each situation you encounter, have the ability to multitask, be reliable, punctual and have a passion for excellent customer care.


Day to day tasks of this role will include answering the phones, provide a warm and welcoming experience to clients arriving, responding to emails, booking appointments, registering new clients, taking payments and keeping the reception area clean and tidy.


The successful candidate must have

Experience in a reception or customer service role Good IT skills Excellent telephone and face-to-face communication skills Provide excellent customer service at all times Good organisational and prioritising skills The ability to stay focused under pressure and to multitask Flexibility for cover in the event of staff sickness or holiday Previous veterinary knowledge desirable but not essential

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk