Job Description

We're Hiring: Veterinary Client Care Coordinator

Location: Up Holland, West Lancashire
Employment Type: Part-Time, 15-25 hours per week

Are you passionate about animals and people? Do you thrive in a fast-paced environment where no two days are the same? If you're known for your exceptional customer service skills, attention to detail, and calm under pressure -- we want to hear from you!

About Us:

Potter House Vets is a compassionate, progressive veterinary practice committed to providing the highest standard of care to pets and the people who love them. We're a team of dedicated professionals who believe in kindness, collaboration, and going the extra mile for our clients.

The Role:

As a

Client Care Coordinator

, you will be the first point of contact for our clients -- both in person and on the phone. You'll play a key role in creating a warm, welcoming environment, ensuring every pet owner feels heard, supported, and valued. You'll also manage appointment scheduling, client communication, and support the clinical team with administrative needs.

Key Responsibilities:

Deliver an outstanding client experience from check-in to check-out Answer phones promptly and professionally, triaging inquiries and booking appointments Manage and update client records with accuracy and confidentiality Handle payments, invoicing, and insurance processing Support the coordination of daily schedules for veterinary staff Communicate with empathy during emotionally sensitive situations

What We're Looking For:

Exceptional customer service and communication skills -- in person, over the phone, and via email Ability to multitask in a busy, dynamic environment A calm, professional, and compassionate demeanor Strong organizational and time management skills Experience in a customer-facing role (veterinary or medical experience not needed!) Comfortable with computers A genuine love for animals and a team-first attitude

What We Offer:

A supportive and friendly work culture Competitive salary based on experience, proud real living wage employer Staff discounts for your pets Opportunities for training and career development
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To Apply:

Please send your CV and a brief cover letter explaining why you're a great fit for this role to elliot@potterhousevets.co.uk

Join us in making a difference in the lives of pets and their people -- one compassionate conversation at a time.

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 15 - 25 per week

Benefits:

Company events Employee discount On-site parking Private medical insurance Sick pay
Application question(s):

Do you have customer facing experience and computer literate?
Education:

GCSE or equivalent (required)
Work Location: In person