Job Description

Acquis is a private equity-backed insurance broker and administrator, specialising in insurance administration services for the finance and leasing industry. With European headquarters in Amsterdam, UK headquarters in Newport, and US operations in Philadelphia, PA, we operate in a total of 16 countries, bringing together a richly diverse team representing 17 nationalities and 18 languages. At Acquis, we take every opportunity to celebrate our diverse backgrounds and cultures.

Joining Acquis means becoming part of a dynamic, collaborative, and forward-thinking organisation that values continuous improvement. We work together in a supportive and inclusive environment where every employee feels included and valued.

This is an exciting time to be part of Acquis as we continue to pursue our ambitious growth strategy, following our acquisition by NSM into the U.S. As part of NSM Insurance Group, a global leader in specialty insurance, we recognise that our current and future success is dependent on our greatest asset, our people. We are dedicated to fostering an inclusive and supportive environment where every employee can thrive, grow, and feel empowered to succeed.

Role Purpose

The purpose of the Client Coordinator role is to provide essential administrative and operational support to Client Managers, ensuring a seamless and efficient experience across all touchpoints. The Coordinator plays a key role in the background operations of client account management, supporting the preparation of high-quality documentation, coordinating internal communications and reporting, and maintaining accurate records that contribute to overall client satisfaction and retention.

Working closely with the Client Manager, the Coordinator assists in supporting client meetings, tracking action items, and supporting the implementation process. This role also contributes to the production and distribution of internal and external reports, supports the planning and delivery of client training sessions, and helps ensure internal processes run effectively. By maintaining a high level of organisation and attention to detail, the Coordinator enables the Client Manager to focus on strategic initiatives and commercial opportunities within client portfolios.

Key Responsibilities

Taking an analytical approach to review new and existing client data portfolios to identify needs and potential business opportunities Act as a key point of contact to a designated client base within Acquis, building and maintaining strong working relationships Support the Client Management and other teams across the business involved in new client implementations, taking the lead with all administrative activities Oversee the production and distribution of quality, accurate reporting internally and externally Manage the production and distribution of quality, accurate company mailing packs and brochureware Support in the design of training programmes for internal and external clients in line with business requirements Support the development and management of designated client accounts alongside the Client Managers Coordinate within internal departments to meet client needs and objectives Support the Client Management team and wider business with external communications and ad-hoc projects

Personal Requirements/Skills - Qualifications

Good knowledge of Microsoft Office, especially Excel Excellent verbal and written communication skills Excellent communication skills, written and verbal Must be analytical and have an acute attention to detail Excellent problem-solving skills Strong time management and organisational skills Experience in producing reports is desirable Experience in data analysis is desirable

Employee Benefits

25 days' Annual Leave (with the option to buy and sell more) Bonus Scheme based on performance Company Pension Scheme - 5% employee and employer contributions Private Medical Healthcare Group Life Insurance (4x basic annual salary) Employee Assistance Programme Cycle to Work Scheme Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits Comprehensive Performance and Development Framework Social Events Committee 'Refer a friend' bonus scheme (1,000 per referral) Long service awards.
Job Types: Full-time, Permanent

Pay: 29,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Private dental insurance Private medical insurance Referral programme Sick pay
Schedule:

Monday to Friday No weekends
Work Location: Hybrid remote in Newport NP10 8BD