Job Description

Role Summary

This role combines client-facing services with operational and facilities management to ensure our business hubs run smoothly. You'll be the welcoming face for clients, handling front office coordination, virtual office support, and financial administration, while also overseeing building upkeep, coordinating with service providers, and maintaining a safe, clean, and professional environment for all.

Key Responsibilities

Client Engagement & Front Office

Serve as the first point of contact for clients and visitors (phone, email, in person) Manage bookings for coworking spaces, boardrooms, and event rooms Coordinate invoicing and day-of logistics for bookings Maintain Customer Care and Grow Global mailboxes and calendars Welcome guests and ensure a positive visitor experience

Virtual Office & Reception Services

Process incoming mail and deliveries using ClickUp Communicate with clients about mail handling preferences Maintain accurate mail records and monthly file organisation Support onboarding and cancellation of VO/RO clients

Financial & CRM Administration

Reconcile Capium and Stripe accounts Create and send invoices (marketing, ad hoc, recurring) Maintain client records in CRM systems Manage petty cash and monthly receipts

Building Management & Facilities

Oversee daily upkeep of both office buildings Monitor and replenish supplies (stationery, refreshments, cleaning products) Coordinate repairs, maintenance, and inspections with contractors Ensure communal areas are clean and presentable Conduct regular checks of lighting, heating, and security systems Maintain inventory and place orders as needed Ensure health and safety compliance across both sites

What We're Looking For (Qualifications, Skills & Characteristics):

Essential Experience & Skills:

Proven experience in a customer-facing, client management, or front-of-house role (experience in a small business environment is a plus!). Exceptional communication skills - you can write clearly and speak confidently and professionally. Strong interpersonal skills - you're a natural relationship builder. Excellent organisational and multitasking abilities - you can juggle priorities effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software.

Key Characteristics:

A genuine passion for delivering outstanding client experiences. A proactive, 'can-do' attitude and the ability to work independently. Highly organised with meticulous attention to detail. A warm, approachable, and professional demeanor. Reliable, punctual, and committed.

Why Join the SME Centre of Excellence?

Be a Key Player:

Your contribution directly impacts our clients and the success of the Centre.

Supportive Team:

Become part of a close-knit, friendly, and collaborative team in a thriving local business hub.

Great Benefits:

Enjoy perks like a weekly team breakfast to start the day right, your birthday off work to celebrate, and ongoing development opportunities to help you grow your career.

Dynamic Environment:

Work in a professional setting supporting diverse local businesses.

Apply Now!

Email Elizabeth.wood@smecofe.co.uk

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking On-site parking
Work Location: In person