Job Description

Who Are We?


Paul Gough Media is a fast-growing international marketing and education company that helps private physiotherapy clinic owners grow profitable, time-efficient businesses. Led by Paul Gough--a best-selling author, clinic owner, and business mentor--we support healthcare entrepreneurs through high-level coaching, automation tools, marketing services, and recruitment support.


With offices in Hartlepool (UK) and Celebration, Florida (USA), our team supports clients around the globe, delivering transformational results through our signature programs: Business Mastermind and PhysioFunnels. We're structured, fast-moving, and committed to delivering world-class client experiences.


We are seeking a Client Experience Coordinator to support program members, manage logistics, and ensure high-level service delivery across the Business Mastermind and PhysioFunnels platforms.


This role is ideal for someone who thrives in a client-facing, operations-focused environment and takes pride in keeping people, projects, and systems organized. You'll work closely with teams in both our UK and US offices to deliver an exceptional experience to clinic owners, while helping our internal coaching, sales, and operations teams stay on track.


What You'll Do
Client Engagement & Program Coordination


Support the onboarding of new clients with care and precision


Manage communications with existing members, ensuring timely responses and clear next steps


Oversee scheduling and calendar coordination for coaching calls and live sessions


Track member activity, participation, and deliverables using project tools and CRMs


Fulfillment & Admin Support


Organize and dispatch welcome boxes and fulfillment packages


Maintain databases, spreadsheets, and internal records for active clients


Assist with audits of client subscriptions and usage reports across our programs


Operational Support


Support UK-based events and training sessions, including logistics, prep, and follow-up


Collaborate across teams to gather feedback, identify risks, and implement solutions


Help streamline backend systems to improve client outcomes and team efficiency


Key Results for Success


100% of client emails responded to within 24-48 business hours


Accurate calendar coordination and reminders for client calls and team coaching sessions


Weekly/monthly audits of member activity and subscriptions completed


Proactive reporting of risks, issues, and suggested improvements


Strong client retention and satisfaction across programs


All assigned logistics and communications executed on schedule


What We're Looking For


Experience: 3-5 years in administration, operations, or client-facing support--ideally in fast-paced, high-responsibility environments that demand excellent follow-through


Communication: Clear, confident communicator--both written and verbal--with a professional tone when liaising with clients, vendors, and internal teams


Organisation: Skilled at managing multiple timelines, details, and projects without letting things fall through the cracks


Proactivity: You solve problems before they escalate and take initiative when things need to move forward


Tech Fluency: Confident using Google Workspace, Zoom, CRMs (Keap/GoHighLevel), and project tools like Monday.com or Asana


Event Experience: Experience supporting internal or client-facing events, whether virtually or in person, is a strong bonus


Why Join Us?


Work from our Hartlepool office as part of a supportive, high-performance team


Collaborate with our US-based team and contribute to global program delivery


Access career progression, professional development, and skill-building opportunities


Make a tangible impact by helping clinic owners transform their businesses


Enjoy a fast-paced environment with structured systems, growth-focused leadership, and meaningful work
Location: Hartlepool, UK
In Office: Full-time, 10:30-18:30, Monday-Friday
Compensation: 23,000-26,000
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