Job Description

Join Alexandra's Community Care - Where your client service skills make the difference

For over 20 years, Alexandra's Community Care has led the way in delivering exceptional home care throughout Cornwall. Our culture of support, training, and professional respect has made us an employer of choice in the region, with outstanding staff retention and enduring client trust. Experience a workplace where your contributions are celebrated, your growth is nurtured, and your efforts impact lives every day.

Client Experience Coordinator Opportunity in Cornwall - Enhance Home Care Services

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Step into a pivotal new role as a Client Experience Coordinator and help us ensure every client receives the best support and service at every step. Working in partnership with our care, administration, and management teams, you will be a key point of contact for client queries, feedback, and ongoing support--playing a vital part in maintaining Alexandra's Community Care's reputation for outstanding care standards.

Main Responsibilities - Client Relationship, Care Coordination & Service Support

Champion client communication

by responding promptly and professionally to enquiries from clients and their families, addressing questions and concerns with empathy and accuracy.

Coordinate client journeys

from initial contact through to regular review, ensuring a seamless and supportive experience across all touchpoints.

Capture and act on client feedback

through scheduled check-ins, surveys, and ad hoc conversations--identifying opportunities for improvement and escalating issues where necessary.

Collaborate closely with care, administrative, and operational colleagues

to resolve client issues, implement care plan adjustments, and align service delivery with Alexandra's high standards.

Maintain up-to-date, confidential records

related to client preferences, actions taken, and communications, following GDPR and safeguarding requirements.

Support internal quality initiatives

by assisting with compliance audits, reporting, and process improvements related to the client experience.

Promote a positive, inclusive culture

that supports and values every client, championing equality, dignity, and respect in all interactions.
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What We Offer - Careers Supporting Client Experience & Care Quality

Competitive salary:

26,325 per annum

28 days annual leave

plus pension scheme Comprehensive training, induction, and ongoing professional development Clear progression opportunities within a growing, respected organisation An inclusive, team-focused workplace culture--where every colleague is valued Access to wellbeing and mental health resources through our Employee Assistance Programme Regular celebration of achievements and company social events

Essential Skills and Experience - Client Service & Care Administration

Demonstrable experience in customer service, client relations, care administration, or a related role (health or social care sector preferred but not essential) Outstanding verbal and written communication skills Empathy, problem-solving capability, and a client-focused attitude Strong organisational skills and ability to manage multiple priorities with diligence Confidence working both independently and as part of a multidisciplinary team Proficiency with Microsoft Office and experience using client management/CRM systems Commitment to confidentiality, regulatory compliance, and best-practice safeguarding

Build a Rewarding Client Experience Career in Cornwall's Leading Home Care Service

At Alexandra's Community Care, your work as a Client Experience Coordinator is central to our mission of delivering compassionate, high-quality care. You will have a real impact--not just on our clients' experiences, but also on the continual improvement of our services. Join a team that supports your development, values your expertise, and gives you the platform to make a noticeable difference in our community. Start your next chapter with a company that truly cares about your future.