Job Description

Based at Head Office - Near Tunbridge Wells (Full, Part time) Job Share will be considered

Join Our Mission to Transform Lives Through Confidence, Care & Connection

At The Transformation Clinic Group, we're not just about beauty treatments--we create confidence-boosting experiences that leave our clients glowing from the inside out. We're growing fast and looking for a vibrant, organised and people-obsessed individual to join our team at Head Office in a role that's all about joy, care and connection.

This isn't your average customer service job. You'll become the go-to happiness expert across our clinics, helping clients feel special from their first enquiry to their final treatment. You'll coordinate bookings, resolve queries, upsell experiences, and ensure every interaction leaves clients saying, "WOW."

What You'll Be Doing:

Managing multi-clinic client bookings with professionalism and a smile. Handling incoming calls, emails and messages with warmth and efficiency. Coordinating with clinic teams to ensure smooth diaries and top-tier experiences. Upselling Glow+ packages, treatment add-ons, and upgrades with confidence. Following up with clients post-visit and encouraging long-term loyalty. Representing the brand voice of Glow+ Skin Club and The Transformation Clinic Group. Proactively solving client concerns and turning challenges into client wins. Assisting with reporting, feedback collection, and client satisfaction checks.
You're Perfect for This Role If You:

Love connecting with people and making them feel heard, valued, and excited. Have experience in customer service (beauty, wellness or hospitality preferred). Are super organised and love a fast-paced day with variety. Have great phone manner and confident communication skills. Are tech-savvy and ideally familiar with CRM or booking systems (Go High Level is a bonus!). Have a natural ability to upsell without pressure--just good vibes and great service. Are looking for a meaningful role where you can grow with the business.
What You'll Get:

A fulfilling role supporting real people on their self-confidence journeys. Full training on our treatments, memberships, and client service approach. Staff discounts on advanced treatments and skincare. A modern, creative and supportive work environment at our head office. Growth opportunities across our expanding group of clinics.
Location:

Based at Head Office near Tunbridge Wells - easily accessible and part of our HQ team.

(Monday to Saturday shift patterns available)

Job Types: Full-time, Part-time, Permanent

Pay: 12.20-14.50 per hour

Expected hours: 40 per week

Benefits:

Employee discount Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: Client Happiness & Experience Coordinator