Job Description

BHID is now the UK's leading home interiors specialist, and the 'go-to' brand for high end clients who are looking to furnish any area of the home. The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company, and employs in excess of 800 employees.

Role Overview

The Client Experience Coordinator plays a key role in delivering a seamless, high-quality experience for clients across all touchpoints. This role acts as a central liaison between clients and internal teams, ensuring clear communication, efficient coordination, and consistently positive outcomes. The ideal candidate is highly organised, client-focused, and proactive, with a strong ability to manage multiple priorities while maintaining exceptional service standards.

Key Responsibilities

Client Relationship & Communication

Serve as a primary point of contact for client enquiries, requests, and follow-ups Build and maintain strong, professional relationships with clients Ensure timely, clear, and consistent communication throughout the client experience Proactively identify and address client needs or potential issues

Coordination & Administration

Coordinate client onboarding, scheduling, and deliverables Maintain accurate client records, documentation, and data Track client milestones and ensure commitments are met on time

Client Experience & Quality

Monitor client satisfaction and support continuous improvement initiatives Gather and document client feedback, escalating insights where appropriate Support the development and implementation of client experience processes Ensure all client interactions align with company values and service standards

Internal Collaboration

Liaise with internal teams to ensure smooth delivery of services Communicate client requirements clearly and accurately across departments Support the resolution of client issues by coordinating internal responses

Skills & Competencies

Strong interpersonal and communication skills (written and verbal) Exceptional organisational and time-management abilities Client-focused mindset with a high attention to detail Ability to multitask and prioritise in a fast-paced environment Confident problem-solving skills with a proactive approach High level of professionalism and discretion

Experience & Qualifications

Previous experience in a client services, customer experience, or coordination role Familiarity with client onboarding and service delivery processes is desirable

Key Success Measures

Client satisfaction and feedback scores Accuracy and timeliness of client coordination activities Quality of client communication and documentation Contribution to improved client experience processes

Why Join Us?

Opportunity to play a pivotal role in shaping client experience Collaborative and supportive team environment Professional development and career growth opportunities Competitive salary and benefits package

Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at recruitment@bhid.co.uk