Job Description

(Aftersales & Client Support)

Pascoe International, creator of world-class superyacht tenders, is seeking an exceptional Client Experience Coordinator to support our Aftersales team and uphold the exemplary standards for which our brand is known.

With a prestigious international clientele and a reputation for meticulous service, we are looking for a polished, organised, and service-driven professional to act as a key communication link between Pascoe and our owners, captains, and fleet managers.

This role is ideal for someone with a refined customer service or luxury hospitality background who excels in written communication, organisation, and client care.

Marine industry experience is not required, but advantageous.

About the Role

As a Client Experience Coordinator, you will be entrusted with managing client communications and ensuring that every interaction reflects the quality and professionalism synonymous with the Pascoe name.

You will work within our Aftersales and Warranty team, as well as working closely with our New Build Sales, Production, and Design teams to ensure that clients receive seamless, timely, and well-curated updates throughout the lifecycle of their support requests.

We are seeking an individual with exceptional poise, strong attention to detail, and a natural ability to deliver premium service.

Key Responsibilities

Client Communication & Relationship Management

Serve as a primary contact for all incoming client enquiries, delivering a polished, attentive, and personalised experience. Provide clear, consistent, and timely updates to clients, ensuring they feel fully informed and cared for at every stage. Maintain detailed records of client interactions, requests, and ongoing cases to ensure flawless continuity of service. Handle incoming calls with warmth, confidence, and discretion, ensuring swift communication across the organisation.
Operational & Administrative Excellence

Prepare quotations, costings, and invoices with accuracy and attention to detail. Coordinate scheduling for Aftersales activities, visits, and appointments, ensuring logistics are smooth and well-organised. Support the planning and arrangement of travel and shipment logistics (training provided), always prioritising efficiency and discretion. Produce well-structured reports, updates, and follow-up documentation consistent with luxury-brand standards.
Collaboration & Team Support

Liaise with internal teams to share client insights and support continuous improvement initiatives. Maintain impeccable organisation across trackers, databases, and internal systems. Provide administrative support to ongoing projects, ensuring that client communications remain clear and effortless.

Skills & Experience

Essential

Proven experience in luxury-level customer service, hospitality, administration, or client support. Outstanding written and verbal communication skills with a refined, professional tone. Impeccable organisation and the ability to manage multiple priorities with calm and precision. Strong Microsoft Office proficiency. A polished, proactive, and service-oriented approach.
Desirable (but not essential)

Experience preparing quotations, invoices, or sales documentation. Familiarity with CRM or ERP systems (training provided), ideally Sage 200 Coordination or logistics experience. Experience in the luxury, marine, aviation, or automotive sectors.

What We Offer

Full training and professional development Private pension Life insurance 25 days' holiday plus bank holidays Beautiful waterfront office environment
Working hours are Monday - Thursday 08:00 - 17:30 and Friday 08:00 - 15:00

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Free parking Health & wellbeing programme Life insurance
Experience:

Customer service: 2 years (preferred)
Work Location: In person