Job Description

Company: Marsh
Description:
We are seeking a talented individual to join our Cyber, Media & Technology Practice team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Client Manager will work within a highly skilled team that specialises in managing a portfolio of existing accounts.
What can you expect:

• The Client Manager (CM) will provide full support to both the Client Executive and Broker, and management of the placement process - new business and renewals.
• This extends from client/intermediary/market on-boarding, through to collection and distribution of premiums, as well as routine servicing of accounts.
• This will demand an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge.
• As well as technical and administrative support, depending on seniority and experience, the CM may be expected to deal directly, and build relationships with, clients, intermediaries and markets, in order to ensure the timely and accurate processing of placements, and comprehensive servicing.

We will rely on you to:

• Use significant risk expertise and knowledge of industry and carriers to develop placement solutions that meet client needs.
• Implement the Placement strategy to achieve growth goals and provide exceptional client service.
• Develop the go-to-market strategy and articulates the value of placement function and participates within pricing of services as applicable.
• Facilitate submission of coverage specifications and obtains quotes from carriers based upon the Client First Principals for Broking, being "Identify, Promote, Pursue, Handle, Continue Manage" transaction model.
• Bind coverage and is responsible for the accuracy of placement binders.
• Create and maintain relationships within own practice, insurance markets, clients, and underwriters to provide cohesive client service.
• Advise on changing insurance and risk management market conditions and informs client executives, client advisors, and/or clients of major developments affecting various types of products/coverage.
• Interface closely with client executives and client teams to support client retention and new business production.
• Drive senior placement/technical support activities on assigned accounts, such as ensuring procedural compliance, reviewing data and updating annual renewal exhibits, maintaining accurate placement system entries, to ensure contract execution as required
• Advise management about client issues or trends through clear and concise communication and participates in development of solutions

What you need to have:

• The will to process instructions whilst working under pressure and desire to develop relationships.
• Confident and articulate verbal and written communicator.
• Strong organisational skills and an ability to multi-task.
• Previous or current experience working for an Insurance Broker.
• Building effective relationships with processing/fiduciary colleagues (both on and off shore) to ensure the clarity, and the prompt resolution of, queries and payments is crucial.
• The range of specific tasks and depth of CM involvement will be guided by experience and seniority. The CM role will encompass a range of different grades, dependent upon levels of responsibility and breadth of those tasks.

What makes you stand out:

• Previous experience gained within insurance as an account handler/broker support, able to calmly process large amount of work with accuracy.
• Comfortable with technical and/or diverse instructions from renewals to invoices via docs, presentation and endorsements.
• Be resilient, happy to work in a busy and demanding environment.
• At ease with change as we keep growing with new clients.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Skills Required