Job Description

Job Title:

Client Outreach Associate

About Idenfo:

Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.

About the Role:

Key Responsibilities:

Lead generation across

15 regions

with a focus on DNFBP companies (e.g., real estate, gold, audit firms). Import and format lead data into

Pipedrive

CRM. Perform

CRM management

by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details. Tag and organize leads by business type to ensure targeted outreach. Conduct

market research

using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases. Execute

email outreach

campaigns through Pipedrive to targeted leads. Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities. Conduct

sales calls

to potential leads, introducing the service, qualifying interest, and addressing initial queries. Schedule product demos for interested leads and hand over qualified leads to the sales team. Coordinate closely with the sales team to track lead progress and status updates. Update lead remarks and move them through the correct stages in Pipedrive. Work with the marketing team to receive content and campaign details for outreach activities. Share

end-of-day updates

via WhatsApp (e.g., leads added, calls made, tasks completed). Maintain clear, professional

English communication

in all written and verbal interactions with prospects and internal teams.

Qualifications & Experience

+ Bachelor's degree in Business or a related field (or equivalent experience).
+ Fresh (0) to 1 years of experience in sales consulting or business development.
+ Excellent written and verbal communication skills.
+ Proficiency in English (spoken and written).
+ Strong ability to multi-task, organize, and prioritize work.
+ Ability to use Microsoft Office Suite Proficiently.

Female candidates are strongly encouraged to apply.
+

Culture

We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.

People

Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.



If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.