Job Description

Client Property Manager

Location: Leicester (office-based with hybrid flexibility)
Salary: 30,000-40,000 DOE
Type: Full-time, Permanent
Hours: 37.5 hours per week. Some out-of-hours/on-call rota for emergencies (time off in lieu or additional pay as agreed).

About us

Tranquility Homes manages a substantial residential portfolio and operates an AI-supported, relationship-led approach to property management. Our systems handle first-line tenant reporting and triage so people can focus on judgement, landlord relationships and protecting asset value. We are recruiting a Client Property Manager who will work above the AI layer, making the final decision on escalations and repairs, managing contractors and maintaining landlord confidence.

Role summary

As a Client Property Manager you will be the senior operational owner for an assigned portfolio. You will review AI-triaged cases, make pragmatic decisions on escalations and repairs, manage contractor performance, and maintain landlord relationships. The role is practical and hands-on -- intervening where human judgement and commercial sense are required.

Key responsibilities

Act as the principal contact for an allocated landlord portfolio and manage landlord communications clearly and professionally. Review and quality-assure AI-triaged cases; decide on escalations and complex maintenance matters. Authorise routine contractor instructions and repairs within agreed financial thresholds (typical job values c.300-400; authorised up to 400), and prepare recommendations for larger or strategic spending. Manage contractor performance: set expectations, monitor delivery and follow up on poor performance. Identify recurring maintenance patterns and recommend practical planned or preventative repairs. Ensure statutory compliance is maintained (gas, EICR, fire safety, HMO licensing) and raise risks promptly. Provide practical feedback to the technical lead to improve triage and workflows. Carry out occasional property visits and attend landlord meetings as needed.

Person specification

Essential

Minimum 3 years' experience in residential property management or lettings with portfolio responsibility. Good commercial judgement and the ability to make pragmatic decisions. Experience working with contractors and managing performance. Clear and confident communicator in writing and face-to-face. Comfortable working with dashboards, ticketing systems and structured workflows. Calm under pressure with good prioritisation and organisational skills. Right to work in the UK.

Desirable

ARLA / Propertymark qualification (or working towards). Familiarity with Fixflo / HelpmeFix, Jupix, InventoryBase, Respond.io or similar systems. Experience with HMO compliance or multi-room portfolios. Full UK driving licence and access to a vehicle for property visits.

Authority & decision-making

Typical repair job values are around 300-400. Client Property Managers will be authorised to approve routine works up to 400 (final threshold confirmed at appointment). For works above that threshold, or for commercial/strategic decisions, the Client Property Manager will prepare a recommendation to the landlord (client) Responsible for recommending contractor restrictions or removals where performance is unsatisfactory.

Performance measures

Landlord satisfaction and retention across portfolio. Timeliness and quality of escalation resolutions. Reduction in repeat maintenance issues and improvements in first-time fixes. Contractor performance against agreed standards. Practical contributions to improving triage and reducing avoidable human workload.

Reporting & relationships

Reports to: Operations Director. Works closely with: Technical/AI lead, Revenue & Lettings teams, Inspections/Inventory team, Accounts and contractors.

Terms & benefits

Company pension. Statutory holiday entitlement. Training & CPD support (ARLA/Propertymark sponsorship available where appropriate). Company events and a collaborative small-team culture. Probationary period: 3 months (formal review at end of probation).

Pre-employment checks

Right to work in the UK. Employment references and employment history checks. Basic background checks; DBS check where required by portfolio/tenant profile.

How to apply

Please send CV and a short cover letter (max 250 words) addressing the screening question:
"In no more than 250 words, explain how AI and automation should support modern property management and give one practical example."
Email: adam@tranquilityhomes.co.uk

Selection process:

Shortlisting ? 20-30 minute phone screen ? practical in-person assessment (judgement case and systems walkthrough) ? final interview ? references ? offer. Applications reviewed on a rolling basis; early applicants will be prioritised.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

On-site parking
Application question(s):

In no more than 250 words, explain how AI and automation should support modern property management and give one practical example
Education:

Bachelor's (preferred)
Experience:

Property management: 3 years (preferred)
Work Location: In person