Job Description

Job Role:

Client Relations Executive

Reporting to:

Marketing Manager

Team:

Operations - Client Relations Hub

Key Relationships:

Marketing Manager, Engineers Team, Warehouse Team, Marketing Team, Finance Team, and Projects Team.

Salary Offer:

26,000 - 28,000 per annum, depending experience + Commission

Hague Dental sells, installs, repairs, and services non-disposable dental products (chairs, x-rays etc). It also specialises in providing turnkey services for dentists wishing to design, build and fit out a new dental practice. The company has an excellent reputation and has won numerous awards.

Due to our continued growth, we have an exciting opportunity for an enthusiastic Client Relations Executive to join our dynamic team.??

KEY OBJECTIVES:

1. To provide an excellent level of service to all new and existing clients

2. To organise and monitor engineering activity, inclusive of reactive, PPM, and installations

Responsibilities required to meet Key Objectives:

Account Management Sales/Business Development - appointment making for BDM Service bookings Invoicing Quotations for customers and engineers Re-engagement of old customers Complaint handling Feedback on QNC process To maintain a positive relationship with clients Keep Clients well informed during the sales and service cycle Ensure the correct Engineers are dispatched Ensure clients make payment in the correct timescale Completion of relevant paperwork and administration tasks as required Liaise directly with the Warehouse team to ensure parts and kits are readily available and dispatched to sites for Engineering Answer telephone and email enquiries in a prompt and efficient manner Adhere to the brand standards for communication at all times Handle any complaints where possible and escalate through the appropriate channels when necessary Process payments for Engineering where needed, including upfront payment for those yet to complete a credit agreement in full Collect and enter all relevant information on the CRM system for new customers

Person Specification:

You must possess excellent communication skills for effective interaction with diverse groups of people You must possess a friendly, approachable personality You should have a fair knowledge of IT systems; ability to find your way around the computer system and other related gadgets Previous experience of working in a related field, or dealing with people face-to-face or over the telephone, or by email, will give you an edge Possession of basic math skills to be able to perform simple calculations on the spot Ability to work effectively as part of a team Ability to maintain positive disposition and be effective at work even when under pressure Possession of administration skills Ability to be patient with customers no matter how difficult they might be Possession of a polite, thoughtful, and friendly attitude Ability to meet up with given deadlines Ability to multitask and still work effectively

Own transport is essential as the Hague Dental office is not accessible by train or bus.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Additional pay:

Commission pay
Benefits:

Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Horsham RH12 4QD: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person