Job Description

Overview

We are an I.T. business, working mainly with major UK Banks and Solicitors.

Due to an exciting new business development, we have a vacancy in our Operations team and are looking for people who have the ability to be part of the continued growth of the company.

We are seeking a dedicated and proactive Product Coordinator to join our operations team. The ideal candidate will play a pivotal role in overseeing one of our core products we provide to our clients. This position requires excellent communication abilities, attention to detail, and essential understanding and awareness of the importance of data privacy.

Responsibilities

Responsible for managing one of the products/services we offer to UK banks. Responsible for communicating with our clients by videocall, phone and email and with the banks third party suppliers. Being a friendly and professional contact point for our client's and their staff, communicating with stakeholders at all levels Performing daily/weekly/monthly data checks on data from clients and their third-party suppliers. Checking data flows and quality of the data Look for efficiencies and improvements that can be made to the products Produce timely and accurate Management Information for clients Analysing data where required by management, clients and stakeholders Support to clients and stakeholders through a helpdesk system and ad hoc requests Potential to also be involved in some accounting tasks such as monthly invoicing albeit no specific accountancy knowledge/qualifications are needed to apply

Experience

Extremely numerate with an A Level in maths being desirable Familiarity with phone / video call etiquette and professional communication standards is essential Ability to communicate effectively both verbally and in writing at various levels Experience in data entry, reconciliation and ability to analyse data is desirable Strong problem-solving skills with the desire to provide superior customer service Proactive, with a can do and inquisitive attitude Self motivated with the ability to work independently as well as part of a team Strong computing, PC and Internet literacy - Higher understanding of excel essential Ability to multi-task and shift priorities at short notice
The role would be based out of our office in Kidlington, Oxfordshire albeit after a successful probation period there is the opportunity to work on a hybrid basis of office and home working.

Job Types: Full-time, Permanent

Pay: 23,000.00-26,000.00 per year

Benefits:

Company pension Free parking On-site parking Private medical insurance Work from home
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Work Location: Hybrid remote in Kidlington OX5 1LQ

Reference ID: TCG01