Job Description

Main Purpose of Job

An opportunity for a

Client Services Coordinator

has arisen for PAM Physio solutions. We are seeking an experienced/motivated individual to provide an effective service and client communication.

Key Accountabilities and Responsibilities

This is a very busy role and involves working closely with other teams within the physio solutions business and the wider PAM group. The job therefore requires excellent communication skills. Previous experience in a similar role and environment essential. The job will require an excellent command of the English language in both written and verbal forms.

Your duties will include:

Managing telephone calls

Email communication both internally and externally

Liaising with clients

Client queries, including a query log and responses

Responsible for meeting KPIs for responses to emails and queries

Liaising with the head of client services and escalating any issues where necessary

Administration

Skills, Experience & Qualifications

With previous administrative experience, you will have excellent organisational skills, customer service skills and a great communicator.

With strong IT, as well as an eye for detail. You will be able to work efficiently and accurately even during the busiest of times

You may have experience of the following: Customer service, Client services, office administrator, account manager, etc.

Our Company Benefits Package

PAM Group believes in supporting its staff members, and has supported a number of employees through further development courses. PAM also offers an excellent benefits package including:

Health Scheme - Opticians, Dental, Physio & more!

24/7 Doctor helpline - book a Telephone or Video Appointment with a GP

Employee Assistance Program - 24/7 telephone counselling helpline

Life Insurance Scheme - 4 x your annual salary

33 Days Leave Including Bank Holidays, pro-rata for part-time hours

Training and Development opportunities

Option to buy and sell annual leave up to x5 days per annum FT

Our Values and Behaviours

At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues.

Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.

We're looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:

Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.

Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.

Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors' colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.

Job Type: Full-time

Pay: 25,396.00 per year

Benefits:

Casual dress Company events Company pension Free flu jabs Life insurance On-site parking Referral programme
Experience:

Customer service: 2 years (required)
Work Location: Remote