Job Description

Purpose of Role

As Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service.

This department is all about providing excellent customer service to all our customers and clients as well as working towards achieving maximum profitability and growth in line with the company strategy and business goals.

Key Responsibilities

Dealing directly with customers either by telephone or electronically
Handling and resolving customer complaints
Obtaining and evaluating all relevant information to handle product and service enquiries
Processing orders
Directing requests and unresolved issues to relevant departments
Recording details of enquiries, comments, and complaints and keeping records of customer interactions and transactions
Managing administration associated with the role
Building relationships internally and externally, communicating effectively with customers
Providing feedback on the efficiency of the customer service process
Being proactive by prioritising daily tasks and managing the workload
Ensuring the customer journey is enhanced and the best it can possibly be

Person Specification - Experience and Skills Sets required

Minimum of 24 months in a Customer Service role is essential
Experience of working with a fast fashion brand or similar paced business
Experience of working in a pressurised/fast paced environment is essential.
Outstanding communication and interpersonal abilities
Excellent organisational skills, being able to multi-task
Ability to think proactively and independently
Experience in MS Office is essential
Can work independently as well as in a team
Shopify experience desirable

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Company events Company pension Gym membership Store discount
Ability to commute/relocate:

Altrincham WA14 1EP: reliably commute or plan to relocate before starting work (required)
Education:

Diploma of Higher Education (preferred)
Experience:

customer service: 2 years (required)
Work Location: In person