Client Services Executive Job in love2shop

Client Services Executive

Birkenhead, ENG, GB, United Kingdom

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Job Description

Job Advert

3 month fixed term contract October 2025 - January 2026

Salary: 24,948 full time role. Hybrid with Mondays and Tuesdays in the office (training is full time in the office for the first 2 weeks)

Valley Road, Birkenhead

We do a credit, right to work and a DBS on all successful candidates

Successfully manage and deliver outstanding customer services to corporate Self-serve & E-commerce clients.

Operational tasks:

To work closely with the Client Services Supervisor to deliver business set KPI requirements. Meet targeted deadlines for set SLAs set by Head of Client Services To understand departmental procedures and daily workload. To partake in the Client Services team training and development. To have knowledge and understanding of all new process and procedures set by the Head of Client Services. To maintain/improve a high quality of service through objective set by the Head of Business Services. To maintain and support changes requested by the Business Support Manager. Respond promptly to customer inquiries via phone, email, live chat & trust-pilot. Be a subject matter expert on all physical and digital products sold through Love2shop Self-serve and E-commerce, including but not limited to 3rd party products, Love2shop e-gift cards, Love2shop Reward Codes and the supporting exchange websites. Process customer returns

Desirable:

Knowledge of Excel Usage of different systems. Proven experience in Business Support or relevant role Business knowledge Working knowledge of business systems * Appreciation of internal relationships

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