Job Description

Who we\'re looking for

We\'re looking for a Client Services Executive who wants to learn all the ins and outs of managing portfolios that deliver what we promise to our clients.

We want someone who can learn their way around our products, the industry, and the foundations of wealth management. You\'ll do it by getting to grips with the essential administration that keeps our clients\' portfolios in great shape.

You\'ll be busy, hands-on and can-do. Giving our clients a seamless service. Making sure their accounts are running smoothly. And keeping Portfolio Managers informed and up to date.

About Schroders

We\'re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 5,000 people on six continents. And we\'ve been around for over 200 years, but keep adapting as society and technology changes. What doesn\'t change is our commitment to helping our clients, and society, prosper.

The base

We moved into our new HQ in the City of London in 2018. We\'re close to our clients, in the heart of the UK\'s financial centre. And we have everything we need to work flexibly.

The team

We\'re part of Cazenove Capital, the Schroders team that manages wealth for our clients \xe2\x80\x93 individuals, family groups and charities.

We\'re often the first part of the business that new clients get to know. So we build strong relationships with them and provide the best possible experience. And we work closely together to make this happen, swapping ideas and sharing information.

We\'re open to flexible working, so we can all balance our personal and professional commitments.

What you\'ll do

• Support our clients and the Portfolio Management team by providing the information they need
• Set up accounts for new clients and intermediaries and arrange meetings with them
• Work closely with Operations teams to make our clients\' experiences seamless
• Make sure that client accounts and portfolios are kept compliant with regulations and our procedures
• Be a point of contact for clients, intermediaries, solicitors, trustees and accountants \xe2\x80\x93 answering their questions, knowing where to go for help, and keeping a record of their enquiries
• Create cash-transfer requests, liaising with Fund Managers and complying with regulations to make sure we meet clients\' instructions
• Check clients\' transaction statements, monitor outstanding deals and report any errors
• Keep colleagues informed about their clients, reporting any changes, queries or problems
• Help team members with complete and distribute client reports.

The knowledge, experience and qualifications you need

• Good IT skills, especially with the Microsoft Office suite
• Experience of client service in the financial sector
• An interest in wealth management.

The knowledge, experience and qualifications that will help

• Experience in financial processes and systems
• Working towards the Investment Advice Diploma (IAD) or equivalent
• 3 A levels or equivalent.

What you\'ll be like

• A really good communicator \xe2\x80\x93 great at listening, being clear and giving reassurance
• Self-motivated and enthusiastic
• Good at working in a team, and with other teams
• Someone with a real attention to detail
• Able to work under pressure and with tight deadlines
• Flexible, curious and willing to learn.

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.

Schroders