Client Services & Support Specialist London
Job Description
LOCATION: LONDON
FXSpotStream LLC (FSS) is seeking a Client Service and Support Specialist to join its team in London. The individual will have excellent communication and interpersonal skills. The Representative will drive service excellence by responding to customers' needs and by continuously looking for opportunities to improve our service and support. The individual will work closely with management and internal technical personnel to resolve customer issues and ensure we meet the market's and its customers' needs.
A strong understanding of the foreign exchange market is preferred but not essential, and complete training on our price streaming Service will be provided.
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Responsibilities
The following are some of the responsibilities for the position. Other duties commensurate with the position may be assigned:
Manage and/or monitor the functions of an electronic service Act as first point of contact in a customer service capacity for the service Provide technical and product support for the solution Perform market control, operations, and support functions of the service Interface with clients, liquidity providers and vendors in support capacity Troubleshoot incidents and issues from onset until conclusion Assist with the initial and ongoing documentation of market control, support and other processes and procedures ####
Qualifications
The individual should possess the following qualifications:
Excellent verbal and written communication skills Strong troubleshooting and analytical abilities Proficient in with MS Office and Google docs Banking or financial markets experience (preferred) Project and vendor management skills Ability to work different shifts Action-oriented, entrepreneurial, flexible and ability to lead internally and externally Education Bachelor's or Associate degree in Finance, Business Administration, or a related field
Email careers@fxspotstream.com with your resume and a cover letter.
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Job Detail
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Job IdJD3150464
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned