Job Description

Job Overview

The ultimate goal of the Corporate Client Suite Receptionist is t

o

own the space and manage the access/egress of all visitors and contractors in accordance with the Client'

s defined processes

.

To

conduct oneself in a warm, professional and engaging manner and deliver t

he

Signature b

rand

standard that exceeds expectations and create

s

a memorable experience for all building users (visitors and colleagues)

.

To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.




+ To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points + To positively identify all visitors and contractors before granting access and checking them in + To be highly visible, always available and the "go to" person for queries + To be immaculately groomed, approachable, and helpful always + To deliver a 5 hotel concierge style experience in the lobby area by hosting and delivering a personalised experience
+ To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations

Main Duties

+ Operate under a "How Can I Help" mindset + Deliver an experience that is professional, friendly and attentive always
+ To anticipate the needs of visitors and colleagues
+ To proactively look out for building issues, ensuing a swift resolution
+ Proactively manage queues, striving to make the arrival or departure process as efficient as possible
+ Be the face of the facilities team by providing tangible service that is visible and easily accessible
+ Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
+ Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies

What we are looking for

+ 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality + Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
+ Immaculate grooming, personal presentation and sense of style
+ Comfortable with wearable and mobile tech (radios, headsets, tablets)
+ Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
+ Must be highly proficient in Outlook, Word, Teams, and Chrome
+ Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
+ Essential to be able to process large volume of queries across multiple platforms
+ Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail