Job Description

Client Support Advisor

Account:

Aviva

Location:

Hybrid / Remote - ideally based in or around

Kingston upon Thames

About the Role

WPS are looking for a

Client Support Advisor

to join our team supporting the

Aviva contract

. This role plays a key part in delivering a high-quality service to our client and customers, acting as a central point of contact and ensuring requests are handled efficiently and professionally.


This is an excellent opportunity for someone with strong customer service or administration experience who enjoys working in a fast-paced environment and values flexible, hybrid working.

Key Responsibilities

Act as a first point of contact for client and customer enquiries Log, update, and manage service requests accurately via internal systems Liaise with engineers, subcontractors, and internal teams to coordinate works Provide clear updates and maintain excellent communication throughout each job Ensure all tasks are completed in line with service level agreements (SLAs) Maintain accurate records and support reporting where required

About You

Previous experience in a

customer service, helpdesk, or support-based role

Strong communication skills, both verbal and written Confident using IT systems and managing multiple tasks simultaneously Organised, proactive, and customer-focused Experience within

property services, repairs, FM, or utilities

is desirable but not essential

What We Offer

Hybrid / remote working

with flexibility Opportunity to work on a

high-profile Aviva account

Supportive team culture within a well-established organisation Long-term career development within

WPS

Competitive salary and benefits package


Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.



To learn more about the checks included in this process, please click on the following link: National Security Vetting


Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.


We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places

- working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet

- protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people

- creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.


We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.


PLACEHOLDER