Job Description

About EFC

Educational Funding Company Ltd (EFC) is a leading provider of membership fee collection, business education, and school management software for martial arts schools and academies.

With a long-standing reputation in the industry throughout 7 regions of the world, we are committed to helping our clients grow their schools and serve their communities through powerful systems, expert guidance, and a people-first approach. The UK team is a small, hard-working group who take pride in providing a 5-star service to our clients with a "nothing is too much attitude" and the willingness to chip in whenever needed to help the team and the company achieve success.

The Role:

As a Client Support & Engagement Coordinator your role will be varied. You will be a key source of support for our clients across the UK & Ireland. Your role will involve providing efficient, friendly, and solutions-focused support, helping clients get the most from our services and technology platforms, whilst also supporting internally with the organisation and delivery of our services such as in person and virtual training events, and supporting with marketing initiatives.

Key Responsibilities:

Deal with prospective client enquiries including technology demonstrations

Onboard new clients & provide necessary training and support

Support with the organisation & delivery of client training events both in person and virtually

Support with the creation of educational content & support materials

Support with the organisation & delivery of company marketing initiatives

Manage effective communication between the company and our clients

Any other duties as requested by management

What We're Looking For:

Strong communication skills - clear, warm, friendly and professional

Confident & experienced in customer service

Confident with public speaking

Comfortable using digital tools and learning new systems

A problem-solver who can stay calm under pressure

Highly organised with attention to detail

A team player with a genuine interest in helping others succeed

Can work well across several teams in the business with a proactive approach

Able to travel and stay overnight and/or at weekends when required

Familiarity with martial arts and the martial arts industry would be an advantage

Desirable Criteria:

Experience of working in an office environment

Experience of corporate events

Basic knowledge of video conferencing or virtual event platforms (such as Zoom)

Basic knowledge of online platforms such as Canva & Mailchimp

Basic knowledge of working with data and complying with GDPR

Knowledge of current social media platforms

An interest in technology & CRM platforms

What We Offer:

A supportive team environment with regular on the job training and development

The chance to be part of a company making a real impact for small business owners

Hybrid working (Wednesday & Friday working from home)

Smart casual dress

Company pension scheme (NEST)

Free parking

5 days sick pay

20 days paid holiday excluding bank holidays

. Paid holiday increases based on longevity of service

1 Week off paid at Christmas (not deducted from paid holiday)

Potential for additional commission-based earnings

Hours:

40 Hours Per Week

Schedule:

Monday to Friday, 9am - 5pm

Weekend Work

: Infrequent, but when required

Location:

Office located in Highworth, Swindon

Job Types: Full-time, Permanent

Pay: 31,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Sick pay
Work Location: Hybrid remote in Swindon SN6 7AG