Job Description

Company Information and Introduction:

we are looking for experienced or newly qualified climbing Instructors to join our Team at the XC. Evening and weekend work is essential. hours are flexible.


JOB SUMMARY


As an Indoor Climbing Instructor your primary focus provide instruction, ensuring participants have a safe and enjoyable experience. with the occasional route setting. When the climbing area is less busy or when staffing needs arise, you will may also assist in other areas of the facility, including reception duties, housekeeping, caving instruction, and high ropes facilitation.


As a Climbing Instructor you should be a strong and confident climber with experience working with people. You should also have good customer care skills, be able to follow routines, and have strong observational skills.


HOW I PUT SMILES ON FACES


By providing excellent service levels for our customers, members and guests will ensure that we get repeat visits. By keeping playable, quality greens you will ensure you are contributing to our income & revenue streams. All of this will help us provide free sessions to children with additional needs, will ensure that we can purchase vouchers with other leisure operators and will assist us in providing free sessions for Special Educational Needs Schools.


DEVELOPMENT


Staff who work for Absolutely Leisure will tell you that not only is there a culture of having fun while at work, but also a culture of personal development and empowerment. It is a place where staff are treated like people, not robots.


There will be ample opportunity to develop your skills in this role, through on site training, on line learning and external courses. We appreciate our people and love to see them develop. Regular one to ones and informal chats will keep you focussed and moving in the right direction. All you will need to do is show that positive can do attitude.

Key Responsibilities and Duties:

RESPONSIBILITIES

Key area

Tasks

Climbing Wall

Lead Indoor climbing sessions for participants of all ages Provide guidance on climbing techniques and offer personalized coaching to enhance climbers' skills. Conduct thorough safety briefings and ensure all climbers understand and follow safety protocols + Monitor the climbing walls, maintaining a vigilant focus on safety and customer engagement. Lead taster sessions and encourage beginners

Customer Service

Provide guests with information about the facility's activities, schedules, and safety requirements Ensure every guest receives exceptional service, addressing any concerns or questions promptly and professionally

Housekeeping

Help maintain cleanliness and organisation in the climbing area and throughout the facility during downtime Perform routine cleaning tasks, including vacuuming, tidying equipment and tidying common areas, etc. Ensure that all areas meet cleanliness and safety standards

Keyholding

Work closely with other instructors and staff to ensure smooth daily operations Provide support and mentorship to junior staff as necessary

Key Skills and Competencies:

ADDITIONAL REQUIREMENTS

Proven experience in indoor climbing instruction, with relevant certifications (e.g., Climbing Wall Instructor) Experience or knowledge in caving and high ropes activities is a plus Strong interpersonal and communication skills, with the ability to connect with and inspire participants of all ages Excellent organisational skills and the ability to manage multiple tasks effectively First Aid and CPR certification Willingness to work flexible hours, including early mornings, late evenings, weekends, and holidays * Proven experience in indoor climbing instruction, with relevant certifications (e.g., Climbing Wall Instructor)