Job Description

We are looking for a Clinic Assistant /Receptionist to join our passionate team at SpineWorks Chiropractic! Applicants must submit a cover letter to be considered for this amazing role!

Very versatile role including: RECEPTION, MARKETING, SALES, ADMINISTRATION, PATIENT EDUCATION and PATIENT CARE ASSISTANCE

Our perfect applicant:

people person with consistent positive attitude and high level of energy

great skills on computer and social media

strong interest in holistic health and well-being

adaptable, inspiring and resourceful

motivated by personal and business development

relentless until goal is achieved

thrives working in a busy environment

strong experience in customer service /marketing / front of house

SPINEWORKS CHIROPRACTIC is a modern health clinic, offering state-of-the-art care in spinal and postural correction. Our team of 10 members including 3 chiropractors and 3 sports therapists offers a very positive and inspiring place to work. Our mission is to help as many people as possible to maintain health through natural chiropractic care.

www.spineworkschiro.co.uk

please note

- WE WILL ONLY CONSIDER APPLICANTS WHO SUBMIT THE ASSESSMENT AND WHO EXPLAIN THEIR INTEREST IN THE POSITION AND DETAIL THE RELEVANT EXPERIENCE AND QUALIFICATIONS.

Job Responsibilities:

- Front of house: greeting clients with a "family" feel, phone calls and emails

- Diary management and bookings

- Payments, daily banking and client accounts

- Recalls on a daily basis for clients in care and reactivation of old clients

- Administrative responsibilities: clerical, letters, stock of products, weekly stats etc.

- Update of Excel and Google Docs

- Management of CRM: follow up on leads, new client sequence of emails, newsletter

- Management of Facebook ads : follow-up on leads, email sequences

- Managing the social media business page

- Helping therapists in patients care (on-site training provided)

- Promotion of services and providing patient education on holistic health

- Management of internal marketing campaigns, requesting client testimonials and Google reviews

- Participation in promotional stands for the clinic in different locations (spinal screenings)

- General housekeeping and cleaning to ensure the clinic is clean and tidy at all times

Requirements:

2 years of experience as receptionist in a clinic / gym / spa /salon

Valuable experience: customer service in busy environment / telemarketing.

Someone who speaks and writes excellent English

Excellent communication and interpersonal skills

Great computer and phone skills

Proficiency in MS Office (MS Outlook, Excel, Word and PowerPoint)

Experience of using CRM (we use DC funnels)

Experience of managing Facebook/Instagram business page

Professional, helpful and friendly both in person and on the phone

Must be flexible, trustworthy, punctual and reliable

Excellent multi-tasker, with awesome organisational skills and attention to detail

Works well under pressure especially during very busy clinic hours

Energetic with constant positive attitude at work

Living within 30 min commute of the clinic (SE11 4DA)

Someone available early morning, evenings and Saturdays.

Job Type: Full-time, Permanent - 32 to 35 hours per week

Schedule: Monday to Friday, on different shifts between 07:30 to 21:00. Saturday from 8:15 to 14:00.

Salary: 14.00-16.00 per hour (25,500-33 000 per year) depending on experience and responsibilities. Pay scale and responsibilities will increase against performance

Job Type: Full-time

Pay: 25,500.00-33,000.00 per year

Benefits:

Employee discount
Ability to commute/relocate:

London: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please make sure you are available to work ALL these different shifts: AM shift 07:30 - 13:30. PM shift: 13:30 - 20:30. Saturday 8:15 to 14:30 : Full time role 30-35 hours a week How would your previous employer describe you in 5 words? Are you in a 45 minute commutable distance to the clinic?
Experience:

front of house / reception / spa: 2 years (required)
Work Location: In person