Job Description

We're looking for an enthusiastic receptionist to join our team at Cheltenham.


The successful candidate will be playing a crucial part in the day-to-day running of the clinic, supporting the overall reception function so that patients are seen safely and swiftly.

Overall Responsibilities are:

Checking in patients on arrival. Preparing and setting up the clinics for the day. Opening or closing the clinic. Printing doctors clinic schedules and preparing patient notes. Booking new consultations, follow up appointments and rescheduling patients. Billing including insured patients Cancellation of appointments as directed by the management team when needed End-of-day clinic responsibilities. Dealing with phone, email and face to face enquires. Responsibility of dealing with patients queries.

Candidate Profile:

An accomplished team player with excellent communication skills, use of initiative and the ability to work at pace with a high level of accuracy. Good numeracy and administration skills are essential. A fast learner with experience in high-end customer services and an understanding of the importance of the patient journey.

A team player who has the ability to multi-task, prioritise and problem solve. A highly engaging individual who can quickly build relationships with patients and colleagues. An initiative-taker focused on completing tasks with a high level of accuracy. An individual who enjoys engaging with teams and patients. Has good written skills with a high level of attention to detail. Demonstrates a professional, confident, and calm approach - inspiring confidence in the patients and team. Commitment to high-quality healthcare and patient journey

Further Information and Company Benefits

32 hours per week Shift Pattern (Monday - Saturdays between 08:00-19:00 on a rota basis) 25 days annual leave Perk Box Shine Awards Employee of the Month Birthday Day Off Paid Sickness Scheme Discounts on Aesthetic Treatments Discounts on products * Discounts on Clinical Treatments