Job Description

An exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Newcastle Eye Centre as a Clinical Administrator.

• Interview Date: 29 January 2026
• Full & Part Time Posts
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE
Main duties of the job
These roles involve working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service to the clinicians and their teams.
The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.
These roles have lots of variety and ad-hoc demands and post holders must possess excellent time management and planning skills. These positions provide the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
02 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
317-2026-01-18-DR
Job locations
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
Job description
Job responsibilities

• Meet deadlines for clinical correspondence
• Checking investigations status i.e. either booked or performed. Bring to the clinical team's attention any patient's results requiring action.
• Make patient appointments liaising with other teams eg the Appointment Booking Centre to ensure clinic management.
• Ensure correspondence is coded and sent to scanning bureau to be uploaded to EPR

Job Purpose

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses

• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator posts Trust wide as required.

Job description
Job responsibilities

• Meet deadlines for clinical correspondence
• Checking investigations status i.e. either booked or performed. Bring to the clinical team's attention any patient's results requiring action.
• Make patient appointments liaising with other teams eg the Appointment Booking Centre to ensure clinic management.
• Ensure correspondence is coded and sent to scanning bureau to be uploaded to EPR

Job Purpose

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses

• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator posts Trust wide as required.

Person Specification
Qualifications & Education
Essential

• Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience
Essential

• Experience of secretarial/administrative procedures

Desirable

• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

Skills & Abilities
Essential

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Excellent communication skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information

Values I Behavioural I Attitudes
Essential

• Understanding of confidentiality

Person Specification
Qualifications & Education
Essential

• Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience
Essential

• Experience of secretarial/administrative procedures

Desirable

• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

Skills & Abilities
Essential

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Excellent communication skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information

Values I Behavioural I Attitudes
Essential

• Understanding of confidentiality

Skills Required