Job Description

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.



Join us as a Clinical Services Matron in our Contact Centreo



Location: Hybrid (Bristol/Rotherham & Remote) Contract Type: Permanent

? Hours:

Full time, 37.5 hours per week with core hours between 7am - 6pm

Salary: 46,434.55 - 51,078.01 (depending on experience and skills) What's in it for you?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:



Financial Reward: Benefit from a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card! Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders. Work-Life Balance: Enjoy a Birthday Bonus day off, and competitive family-friendly benefits ! Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.

In addition to these perks, there are many more benefits for you to enjoy. Find out more during your interview!



About the Role

Empower choice. Transform lives. Join MSI Reproductive Choices UK.



Are you a compassionate and engaging clinical leader ready to make a real difference in reproductive healthcare? MSI Reproductive Choices UK is seeking a Clinical Services Matron to lead our Clinical Hub within the Contact Centre. You'll play a pivotal role in ensuring efficient, safe, and client-centred support for individuals seeking reproductive health services.



Lead and inspire a team of Clinical Practitioners, ensuring the highest standards of care and client experience. Drive continuous improvement, championing excellence in clinical practice and service delivery. Collaborate closely with senior leaders and stakeholders to align clinical priorities with organisational goals. Ensure compliance with regulatory standards (CQC, DOH, RSOP) and deliver on key performance indicators. Foster a culture of inclusivity, learning, and innovation within a supportive, hybrid working environment.

About You:

Registered Nurse or Midwife with experience managing clinical teams. Proven track record of patient/client-centred leadership and delivering results. Skilled in developing people, driving performance, and leading change. Passionate about service improvement, equality, and safeguarding. Excellent communicator, able to build trust and inspire colleagues.

For more details about the role, please view the job description:

https://www.msichoices.org.uk/wp-content/uploads/2025/09/Clinical-Services-Matron-Contact-Centre.pdf



We're proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding:

promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note:

If you do not upload a CV or Resume, your application will not be considered. This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment. * We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.