Job Description

We are looking to appoint a highly-motivated, enthusiastic, efficient and friendly person to be part ofourCentral Booking Line and Reception Team.
The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.
Shift patterns to be discussed at offer stage, will include working until 19:00 and will be 1 Saturday in 4. The clinic opening times are;
Monday - Thursday - 07:45 - 19:00
Fridays - 07:45 - 17:00
Saturdays (1 in 4) 09:45 - 13:15
'Previous applicants need not apply'
Main duties of the job
The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.
You will:
Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This will involve asking clients sensitive questions.
Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service
Observing and maintaining strict confidentiality with regards to any patients/family/staff records and information in line with the requirements of the Data Protection Act
Dealing appropriately with instructions or queries from staff, clinicians and partner organisations
Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service
Assist in clerical/administrative duties as required
Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement inhubs and peripheral clinics as required
Responsibility for the waiting room including supporting patients who may be upset or have to wait longer than expected for their appointment
About us
Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Site in additional to many peripheral clinics across Derby and Derbyshire.
DCHS employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Details
Date posted
19 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pa, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
842-SCS-6311-25-A
Job locations
Wheatbridge
Wheatbridge Health Centre
Wheatbridge, Chesterfield
S20 2AB
Job description
Job responsibilities
Please see attached and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account Job description
Job responsibilities
Please see attached and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Person Specification
Education, Qualifications and Training
Essential

• Maths and English - GCSE Grade 4 / C or above
• IT Qualification e.g. ECDL, CLAIT or the ability to demonstrate good IT skills

Experience and Knowledge
Essential

• Demonstrate a flexible approach to work
• Understanding and recognising the importance of confidentiality and data protection
• Previous experience of work with members of the public

Desirable

• Previous experience of working in either reception or call handling environment
• Ability to follow instructions accurately

Skills and Attributes
Essential

• Excellent interpersonal skills
• Demonstrate excellent verbal and written communication skills
• Ability to work on own or part of a team
• Ability to provide a welcoming environment for patients, health professionals and members of the public
• Excellent telephone manner with the ability to build a rapport over the telephone

Personal Qualities
Essential

• Calm, confident and professional manner
• A positive and flexible approach to cover the demands of the service

Person Specification
Education, Qualifications and Training
Essential

• Maths and English - GCSE Grade 4 / C or above
• IT Qualification e.g. ECDL, CLAIT or the ability to demonstrate good IT skills

Experience and Knowledge
Essential

• Demonstrate a flexible approach to work
• Understanding and recognising the importance of confidentiality and data protection
• Previous experience of work with members of the public

Desirable

• Previous experience of working in either reception or call handling environment
• Ability to follow instructions accurately

Skills and Attributes
Essential

• Excellent interpersonal skills
• Demonstrate excellent verbal and written communication skills
• Ability to work on own or part of a team
• Ability to provide a welcoming environment for patients, health professionals and members of the public
• Excellent telephone manner with the ability to build a rapport over the telephone

Personal Qualities
Essential

• Calm, confident and professional manner
• A positive and flexible approach to cover the demands of the service

Skills Required