Job Description

We are looking for a dynamic, enthusiastic, resilient and dedicated Clinical Lead Nurse Manager to join our Integrated nursing and therapy Urgent Community Response team in South Norfolk, to support with both the daily clinical and operational staff management. This is a fast-paced but rewarding role that would suit an experienced nurse who has a background in acute, community or significant experience in other urgent and emergency response teams.



This role will provide an opportunity for new challenges and on-going development in a multi-disciplinary innovative, supportive and friendly team who work closely with other community and NHS services to prevent admission to hospital.



The successful candidate will have excellent communication skills and work collaboratively to meet the needs of the service. It is essential that you have evidence of professional competencies, and are able to effectively apply your knowledge and skills to clinical practice and share your knowledge with the team in a range of ways.



Job Purpose

T o provide clinical expertise, clinical leadership and line management to staff working within Urgent Community Response (UCR).



To support staff to achieve and ensure competencies are maintained within the services



To contribute in the delivery of high standards of health care to patients within their own places of residence



To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.



Hours of Operation



The service operates between 08:00 and 20:00 seven days a week and you will be required to work shifts between these times.



The Urgent Community Response (UCR) Team cover all of South Norfolk, so you will be expected to support staff working across the South Norfolk area.



You will positively contribute to service and quality development through new ways of working, and will work alongside the Clinical Operations Manager and UCR nursing and therapy Leads to support with operational issues and professional development of staff and the service.



The UCR team provide admission avoidance services via the Rapid Response MDP (formerly NEAT), 2 hour UCR response referral process, and referrals for end of life patients and the discharge to assess pathway.



UCR is participating in current and future innovative projects to support the on-going need to keep patients out of hospital and care for them at home. You will be expected to contribute in supporting Virtual Ward patients and the recently formed award winning Unscheduled Care Coordination Hub.



If you are looking for a challenging but rewarding role in a supportive and professional team, then please apply.

Find out more about working for NCHC here:

https://heyzine.com/flip-book/2565ae62eb.html



Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.



Main Duties and Responsibilities



To provide professional and clinical leadership demonstrating a supportive and flexible leadership approach and a proactive responsible attitude so as to promote confidence in the team and Service.



To clinically supervise and line manage the UCR Team ensuring staff adhere to the Trust values and the NMC code



To work with and deputise for the Service Lead as required



To engage and lead on caseload management by overseeing, monitoring and evaluating care plans for all patients to ensure quality care, treatment progression and timely discharge.



To provide overview of remote monitoring systems within UCR and liaise with UCCH and VW Hub to support service delivery



To support the Clinician of the Day (COD) with delegation of tasks and the prioritization of work based on clinical acuity.



To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.



To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users



To support community clinicians and students through supervision, appraisal and mentorship in line with Trust policy.



To oversee that clinical supervision is occurring within the team and accurately recorded.



To liaise with the UCR Clinical Operations Manager (COM) to identify gaps in management and offer support as needed.



As part of operational leadership for the locality you will be required to:



Oversee the allocation of work for clinicians



Ensure all staff are competent with mobile working



Engage and lead on triage and referral to discharge standard processes



Work to a demand and capacity model which will reflect workload needs at any given time



Clinical



The post holder will oversee the following Core Clinical Interventions:



Assessment, planning, implementation and evaluation of all aspects of patient care, and development treatment/care plans that may need to be delivered from a range of options.



To develop new skills in care delivery, using innovative techniques and sharing these with the wider teams ensuring competencies are met.



Following a holistic assessment, devise an individualised care programme for each patient, modifying it as required



Assess patients' holistic needs, communicating highly complex and sensitive information to patients and careers as to their assessment, diagnosis, prognosis and treatment plan



Become specialist in Assistive Technology and utilise it in patient care where appropriate



Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance



Be required to use tact and persuasive skills in order to gain the patient's cooperation in their treatment/care/management plan.



Liaise with UCR, UCCH & Virtual Ward clinicians, GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care coordinated appropriately



To provide patient focused education, training and advice to patients, carers, other professionals and voluntary organisations.



To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework



Plan and organise specialist services within the team



Provide clinical expertise and advice to others, including Social Services, GPs and other agencies



Ensure activity data and clinical information is recorded on SystmOne and completed on a daily basis



May be exposed to bodily fluids, infected material, blood products, therefore must utilise universal precautions and adhere to infection control policies



Ensure informed consent is obtained prior to initiating interventions



Work with staff to ensure competencies are maintained



To maintain clinical credibility by acting regularly as a clinical practitioner in own area of expertise



Professional Leadership

The post holder will:

Be required to undertake risk assessments and act upon them appropriately



Be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs



Ensure own paperwork and records are maintained, and also those maintained by the team



Monitoring equipment and supplies via the electronic ordering systems used within the team



To work with and deputise for the Service Lead



Engage and lead on triage and referral to discharge standard processes



Actively contribute to integrated team meetings and other meetings where appropriate and chair meetings as necessary



Develop and maintain effective working relationships and communication with all members of the organisation, other professionals and agencies



Instigate, and actively participate with the Clinical Operational Managers in the development of the operational strategy and project management



Contribute to working groups within the Locality and organisation



Support all team members within the integrated team, respecting them, their roles and contributions



Ensure effective use of resources, both financial and human, by members of the team



Be aware of budget and ensure all effort is made to work within this



Participate in the recruitment process, using the opportunity to skill mix to meet the demands of the service



Attend training as required to develop current job role



Oversee safe use and maintenance of equipment and supplies



Remain accountable for own professional actions as determined by the professional bodies



Participate in evidence based practice, using research methodology



Produce induction programmes for students and new starters



Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work



Ensure working environment is conducive for learning and an appropriate learning experience for students



Provide mentorship for students undertaking pre/post registration course



Provide advice/training to team members



Mentor existing staff and provide training in specialist area as appropriate



Demonstrate leadership skills



To relay information from the Management team in respect of NCH&C and local issues to all members of the team on a regular basis in the form of business meetings.



To assist in the resolution of any conflicts, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.



To participate in the staff appraisal scheme as both an appraisee and appraiser, maintaining a dynamic personal development plan.



Be aware of the Trust's behaviour framework and ensure behaviours are embedded in role and team and utilised when managing and supervising staff.



To actively contribute to the modernisation and forward movement of NCH&C, being actively involved in and taking an interest in changes within the NHC, the potential impact of local and national policies and the implications for the service.



To demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do likewise; identifying, assessing and documenting risk of implementing change



To actively perform absence management, submitting forms in a timely manner, as per the Trust's Policy



To be responsible for the compliance of Mandatory training and appraisals within the team, ensuring KPIs are achieved



To be an authorised signatory for goods, services and payroll.



To accurately complete personal human resources documentation in respect of team members. Ensure that designated time frames are adhered to.



Complete all data returns as required by NCH&C. Collate report, manage and analyse information on activity levels and quality, in accordance with agreed performance standards



To monitor the delegated team budget and assist the Locality Management Team to effectively manage resources



To monitor and manage staff absence, mandatory training, annual leave and study leave in line with NCH&C's policies, procedures and guidelines. Inform the Locality Manager of any significant trends/issues.



To comply with existing organisational and departmental policies, procedures and guidelines and to be actively involved in the reviewing and updating of them as appropriate.



Ensure policies are interpreted correctly and that designated staff implement policy and service developments



To line manage UCR Band 6 and Band 5 nurses, as well as other clinical and non clinical staff.