Job Description

Who we are:

PolyPhotonix is a well-established business specialising in bio-photonic research and development that designs, develops and manufactures non-invasive photonics based medical devices.

The company has developed the Noctura 400 Sleep Mask, a light based, monitored ophthalmic treatment for Diabetic Retinopathy (DR) and Diabetic Macular Oedema (DMO), which are the principal causes of blindness.

PolyPhotonix is an equal opportunities employer. Our respectful and inclusive working environment is of high importance to us as an employer who wants every employee to realise their potential and progress in their career.

Your new role:

As the company is growing rapidly, we have an exciting opportunity for an enthusiastic and committed individual to join our company as Clinical Services Advisor. This permanent role is ideally suited to a team player with a background in customer services, sales, general administration, and good knowledge of Microsoft packages, particularly Microsoft Excel at intermediate/advanced level.

We are looking for someone who has wide level of experience in patient care, medical terminology, and who speaks French or Spanish, although this is not a requirement.

This role has considerable potential for development for the right candidate.

Due to the nature of the job, the role is office based in Sedgefield, County Durham, North Yorkshire, fulltime Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm.

Your key responsibilities:

The Clinical Services Advisor is responsible for managing enquiries from patients, customers and healthcare professionals in an efficient and professional manner.

This involves:

Answer the advisory line and deal with any enquiries or support. Ensure calls are followed up within agreed timescales either personally or by other team members. Monitor the enquiries mailbox and respond to emails in a professional and timely manner. Signpost more specialist questions to other members of the team where necessary. Document and update relevant trackers with patient information, enquiries and complaints in line with business management procedures. Monitor the orders mailbox, process orders within agreed timescales and moving them through in line with business management procedures. Programme and arrange dispatch of masks for patients. Keep in touch with patients on a regular basis to ensure continued support, and liaise with Healthcare Professionals where relevant, to prevent gaps in treatment. Ensure sufficient stock is available and order new stock where required. Assist with general admin and projects where required.

Essential skills and experience:

Strong communication skills, both written and spoken. Customer services. Professional telephone manner. Comfortable learning the mechanism of Diabetic Eye disease, how the Noctura 400 mask works and the sales/referral options (full training will be given). Feels comfortable speaking to patients and healthcare professionals. Enjoys working in a team environment and share information freely. Proficient in Microsoft Packages to intermediate level (Word, Power Point and Excel spreadsheets). General Admin. Self-starter with strong personal motivation and flexible attitude. Strong organisational skills with the ability to handle multiple priorities.

Skills and experience that would be beneficial but not a requirement:

Experience working within a medical environment. Patient service/support. Speaking another language such as French or Spanish.

Licence:

Due to the location, a driving licence is recommended, although there is a bus stop nearby.

What you will get:

Salary 26,000 to 28,000 depending on experience and skills. Generous company pension scheme. 25 days holiday + 8 public holidays. Free onsite parking.
Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Additional leave Company pension Free parking
Schedule:

Monday to Friday No weekends
Application question(s):

Do you have a good level of Microsoft Excel skills? Do you have a good level of Microsoft Word experience?
Experience:

customer service: 2 years (preferred) general administration: 2 years (preferred) working in a medical environment: 2 years (required) patient support: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: PPX2025