Job Description

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.



We are looking for a motivated and enthusiastic Clinical Support Worker to join our busy outpatient team. In this post you will be responsible for providing some basic elements of patient care, assisting with procedures/chaperoning and some clerical duties such as dealing with patient notes and referrals. Our aim is to ensure our patients receive the highest standard of patient care. We are committed to developing a culture in line with our values that improves quality and enhances the patient experience and you will play a vital part in the team.



In this post you will be responsible for providing some basic elements of patient care, assisting with chaperoning and organising the daily running of the clinics.



University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.



All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.



UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.



At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.



is expected that ALL employees of the Trust will take part in the appraisal process each year, with the first appraisal taking place within the first 6 months from appointment.

Communicate and report any changes or information relating to the patient to the Registered Nurse. Communicate appropriately with patients and visitors to the Ward or Department. Always portraying a professional respectful manner. To receive patients, visitors and staff in a calm, friendly and efficient manner. Exchanges information with patients using reassurance, tact and empathy. Overcome barriers to understanding for example patients with physical or mental disabilities. The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager. For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks off issue. All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment. The post holder will work towards completion of a vocational qualification in care as agreed in their PDR. Have a duty to respond and report patient's condition in a timely manner. This will include judgements involving facts. Hold basic keyboard skills. * Dexterity to undertake nursing care procedures as appropriate