Job Description

We are looking for a talented individual to join our Development Team to provide second line support for our electronic patient systems. With the continued drive towards electronic patient records this is a great opportunity to join our team.



You will be responsible for the triaging, actively engaged in troubleshooting and resolving complex technical issues. You will have a good knowledge of information systems and an understanding of the software development process. You will be experienced in the use of SQL and have excellent communications and analytical skills.



We look forward to receiving your application!



Our applications are used by clinicians across the organisation to support the safe delivery of clinical care and support the administrative requirements of the organisation and have technical interfaces to other systems.



This is a key position within our team, providing technical support to our service users and colleagues within the York and Scarborough Digital Team. It is an opportunity to develop your skills working within our established and experienced Development Team.



Candidates will be qualified to degree level or equivalent level or have relevant experience, have excellent customer service skills and must be able to communicate well, both verbally and in writing.



To find out more about what it is like to work for our Trust please visit the following link:



https://yorkhospitals.pagetiger.com/hdjgxd



Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants



27 days holiday rising to 33 days (depending on NHS Trust service)



A generous relocation package of up to 30% of salary (capped at 18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully . If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage .



A variety of different types of paid and unpaid leave covering emergency and planned leave



Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme



NHS Car Lease scheme and Cycle to Work scheme



An extensive range of learning and development opportunities



Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment:

job description.



Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.



Working for the Trust



Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.



Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds . If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr. recruitment@nhs.net .



As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.



Armed Forces Friendly Employer



We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.