Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

We have an exciting opportunity to work in a busy team in the Ipswich Community Mental Health Team.



We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.



We provide administrative support to the Ipswich CMHT clinical teams including minute taking; answering calls; sending letters; and keeping Lorenzo up-to-date, so good computer, keyboard and communication skills are essential to the role.



As a team we share and uphold the organisation's values in all that we do.



If you share our values and feel that you can contribute to our busy team and service we provide, regardless of your previous experience or educational background, we would welcome your application.



For internal applicants we can offer fixed term roles as secondments with your current managers approval. Please advise your recruitment officer if you would like to be considered for this role on a secondment basis.

Main duties of the job

Provide world class administrative support to the clinical teams.



Take and process minutes for the teams.



Deal with telephone calls and general enquiries, and maintain an efficient message system coordinating with team members.



Deal with correspondence and communication liaising, prioritising and coordinating with the clinical teams.



Liaise with clinical team members in relation to urgent referrals or other emergencies.



Maintaining staff recording systems including annual leave, sick leave and Duty cover.



Liaising with maintenance and IT departments regarding problems/faults.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Person specification

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Qualifications

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Essential criteria

NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. ##

Desirable criteria

Keyboard/Typing qualification #

Experience

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Essential criteria

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. ##

Desirable criteria

Staff supervision / appraisal process #

Skills

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Essential criteria

Excellent articulate communication skills ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Ability to co-ordinate and prioritise management diaries #

Knowledge

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Essential criteria

Working knowledge of Microsoft packages or equivalent Maintaining administrative/secretarial systems ##

Desirable criteria

Knowledge of NHS policy/procedures Know ledge of medical terminology

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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