Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

Are you looking for an administrative based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Clinical Team Administrator to join the existing team...

We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a permanent, full-time basis.



We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.


This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.



Please add a sentence in to your application form to describe what Mental Health means to you.

Main duties of the job

The ideal candidate will have strong communication skills, as well as demonstrable administrative experience.



A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training will be provided.



You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.



You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

Benefits

Benefits included with this role are:


NHS pension A comprehensive in house & external training programmes Career progression Starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays) Staff physio service NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Detailed job description and main responsibilities

ROLE SUMMARY

Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

DUTIES AND RESPONSIBILITIES

Clinical Support



Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.



Use electronic systems to input and access information as required by the clinical multidisciplinary team.



Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.



Liaise with clinical team members in relation to urgent referrals or other emergencies.



Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.



Take and process minutes for teams (across the Locality).

Person specification

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Qualifications

Essential criteria

Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level NVQ3 Business Administration or equivalent or working towards NVQ2 Customer Services or working towards

Desirable criteria

Shorthand Knowledge of Trust electronic record system #

Experience

Essential criteria

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Working on own initiative with minimal supervision Ability to work with senior members of staff across a large organisation

Desirable criteria

Staff Supervision/Appraisal process #

Skills

Essential criteria

Excellent articulate communication skills Ability to coordinate and prioritise management diaries ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent #

Knowledge

Essential criteria

Working knowledge of Microsoft packages or equivalent Maintaining administrative/secretarial systems

Desirable criteria

Knowledge of NHS policy/procedures Knowledge of medical terminology #

Other

Essential criteria

Able to work flexible across a range of different sites/offices

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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