Job Description

Description

This position is mainly responsible for supporting education and knowledge transfer, for practices and labs via and virtual Scanner trainings, and lab based trainings to our customers in UK & Ireland, internal training to Align and 3rd party commercial organizations, internal and external supporting the development of medical education materials.



The process includes interaction and communication with all customer facing functions to clarify all inquiries.



Focus will be on internal and external education and support as well as troubleshooting clinical issues for customers if needed. In addition, other duties will include, leveraging a high level of already existing exocad knowledge to support all clinical and lab based iTero integrations.

support with graphics and presentation materials for sales and clinical education.

Key Responsibilities

Provide virtual- and onsite training of iTero for whole range of IOS Have a high level of exocad experience that can be called up during any training or client interactions. Participation of trade fairs, congresses and events to represent iTero and SCCS overall Provide support/education and troubleshooting to customers in the areas of IOS, exocad, and all other ancillary products that iTero supports within the Align Digital Platform. Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD. Investigation and analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting. Accurately and thoroughly document information in the company's database(s) about each contact they handle following defined parameters. Ensure timely resolution to customer education needs whether in-bound or out-bound. Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning's with departmental peers and management Conduct occasional evaluations to our customers Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and if there are any needs of further follow ups with extra educational material Upto 30% travel required

Skills, Knowledge & Expertise

Degree/Diploma as Dental TechnicianSolid exocad experience. Good level of English speaking skills. 4-6 total years experience including; 2-3 years' experience in clinical and customer education in medical / dental related areas. Experience working in an international environment. Strong interpersonal, listening and persuasive communication skills. Dynamic, optimistic, accurate, results oriented, hard-working, creative. Ability to work without constant supervision. Dependable and attention to detail. Willingness to learn. Good knowledge of computer operations and Microsoft Office tools

About Align Technology

Your growth and well-being:

At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:Health and well-being programs to keep you thriving in both body and mind. Employee discounts on Invisalign products. Learning opportunities though online learning resources and support for your individual development plans. Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.

Discover Align:

At Align Technology, we are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.


We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.


As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.


Eager to learn how we embrace diversity and nurture employee well-being?

Explore Align's culture here!

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Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.