Job Description

Lead and scale our cloud platforms, boost reliability, drive DevOps excellence, and guide a talented team powering engineering at tails.com.

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Changing the world of pet food for good

We're Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog's unique Tails.com recipe - so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It's clever stuff.


We've got bold plans. Having created an entirely new category in pet food, we're now scaling fast backed by Purina, one of the world's largest pet food companies. You'll join a bunch of smart people working towards the same goals - and a bunch of smart-ish dogs, all working on their own thing.


Together, we'll change the world of pet food for good.

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Cloud Infrastructure Team

The team of DevOps engineers within Tails.com which ensure our AWS environment stays in tip-top shape, supports the core website and everything that it needs as well as the cloud infrastructure which keeps the factory up and running.


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Build our brand

We set ambitious goals. We challenge and support each other in equal measure. At the pace we're moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you want to join? Here's how you'll make a difference:

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The role

The Cloud Infrastructure Manager is responsible for the architecture, reliability, security, and continuous improvement of tails.com's cloud platforms. You will build and lead a high-performing team focused on cloud engineering, DevOps enablement, automation, and cyber-resilient infrastructure.

This role blends strategic leadership with strong technical depth across cloud technologies, platform services, and modern engineering practices. You will drive the evolution of scalable, secure, and highly automated environments that enable engineering velocity and support future organisational growth.

Working closely with cross-functional teams, you will champion cloud best practices, strengthen security posture, optimise platform reliability, and ensure our infrastructure meets the needs of a fast-moving business.

Key Responsibilities:

Cloud Architecture & Platform Engineering Excellence

Lead the strategic design, delivery, and optimisation of cloud infrastructure across IaaS, PaaS, and SaaS environments. Define and evolve scalable, secure, cloud-native architectures that meet business, security, and engineering requirements. Oversee core platform domains including compute, networking, storage, identity, container platforms, serverless services, and observability tooling. Champion infrastructure-as-code, automation, and GitOps practices to improve reliability, consistency, and deployment velocity. Plan and lead architectural evolution, upgrades, and platform improvements to ensure cloud services remain secure, scalable, and aligned with future business needs. Develop clear, forward-looking platform roadmaps that enhance availability, performance, scalability, and long-term architectural maturity. Drive modern DevOps practices through robust CI/CD pipelines, automation-first approaches, and efficient deployment workflows.

Platform Resilience, Security & Cost Optimisation

Embed reliability engineering standards through effective monitoring, logging, alerting, and well-defined SLOs/SLIs.
Lead structured post-incident reviews and drive improvements that strengthen system resilience and reduce repeat issues. Enhance cloud security posture through security-by-design principles, automated guardrails, and close collaboration with Cyber Security. Ensure compliance with internal policies, regulatory obligations, and industry security frameworks. Own and continually improve backup, disaster recovery, and wider business resilience capabilities. Plan, forecast, and optimise cloud spend using FinOps-aligned practices to ensure efficient and transparent use of cloud resources. Provide clear insights into cloud consumption, cost trends, and optimisation initiatives to support strategic decision-making.

Leadership & Team Development

Lead, mentor, and develop a high-performing team across Cloud Infrastructure, DevOps, and Platform Security. Foster a culture grounded in engineering quality, innovation, continuous learning, and shared ownership. Ensure the team remains current with emerging technologies, cloud trends, and modern engineering practices.

Essential

Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience. 2+ years experience in a Devops leadership role. Strong hands-on AWS experience with multi-cloud exposure desirable. Expertise with infrastructure-as-code tooling such as Terraform, Pulumi, or similar. Deep understanding of cloud networking, container platforms and modern platform engineering tooling. Strong knowledge of cyber security principles, cloud security controls, and compliance frameworks. Proven experience building and managing CI/CD pipelines and automation workflows. Solid understanding of SRE and reliability engineering practices.

Desirable

Cloud certifications such as AWS Solutions Architect, Azure Architect, or GCP Professional Cloud Engineer. DevOps or SRE-related certifications. Experience with service mesh technologies, distributed systems, or advanced observability tooling. Familiarity with FinOps practices and related tooling.

Key Attributes

Strong leadership skills with the ability to inspire, support, and develop technical teams. Analytical and pragmatic problem-solver with a strong technical mindset.

What's in it for you?

Competitive salary, reviewed annually Annual bonus, based on company performance Flexible core hours, giving you true work-life balance Hybrid role to ensure this role works for you 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance Optional 5 days unpaid leave and 1 paid volunteer day each year When you need a change of scenery, you can work from abroad 2 weeks every 6 months Health insurance for you, paid by Tails.com Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay Flexible paid care leave to support immediate dependants, people close to you and pets In-house L&D team, with access to year-round courses to help drive your development 50% discount on all Tails.com Discounted gym membership

What's next?

If this sounds like it matches your experience and what you'd love to do, we can't wait to hear from you! If you're unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we'd especially love to hear from you if you're from an underrepresented demographic.

Here's a taster of how our recruitment process works:



Once you have applied your CV will be reviewed by the Talent Acquisition Team.*


If selected, you will then have a 30 minute screening call with a member of the Talent Acquisition Team to understand more about you, your skills and experience.*


Should you be successful, the next stage will be a technical video call with 2 Senior Technical members of the team where you will present the solution to a technical challenge given (60 mins).*
The final stage is a video call with our Technology Director and Head of Engineering (45 mins).*

Our Commitment

We're proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are underrepresented at Tails.com.


During your interview process you'll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.