Job Description

About Sage


Sage is a global leader in accounting, financial, HR, and payroll technology for small and medium-sized businesses. We empower business owners and accountants with innovative solutions that simplify complex processes, enabling them to focus on what truly matters. Our cloud-first strategy and commitment to excellence continue to drive transformation across our product suite.


Role Overview


As a Cloud Operations Engineer, you will play a key role in supporting and enhancing Sage's cloud infrastructure. Working in a true DevOps capacity, you'll collaborate closely with product delivery teams to deploy, monitor, and improve services that support millions of users globally. This is a 24/7 operation, requiring participation in an on-call rota to respond to incidents and ensure high system availability.




This is a hybrid position - working 3 days a week from our Newcastle office.


Key Responsibilities

Key Responsibilities




- DevOps Collaboration: Work closely with development teams supporting CI/CD, monitoring, and automation.


- Continuous Improvement: Research new technologies and services to improve customer experience and operational efficiency.


- Automation & Efficiency: Build infrastructure as code, automate manual processes, and contribute to self-healing systems.


- Cross-Functional Coordination: Collaborate with Security, Architecture, and Automation SMEs to align infrastructure with business and technical standards.


- Incident Response: Take the lead during high-pressure incidents, balancing technical resolution with clear stakeholder communication.


- Monitoring & Performance: Proactively monitor systems to prevent customer impact and optimize performance at scale.


- Infrastructure Management: Migrate current generation products from data centres to AWS, re-commissioning them into modern cloud environments.




Must-Have Skills & Qualifications




- Operational Experience: Proven experience managing cloud-based systems, including transactional databases.


- Cloud Expertise: Hands-on experience with Amazon Web Services (AWS) and/or Microsoft Azure.


- Certification: Industry-recognized qualification or certification in cloud technologies (e.g., AWS Certified Solutions Architect, DevOps Engineer).


- Development & Automation: Experience in software development or automation, with scripting and infrastructure as code.


- Monitoring & Incident Response: Ability to proactively monitor systems and lead resolution during high-pressure incidents.




Communication Skills (Soft Skills)




- Comfortable working with European colleagues, particularly in France and Germany.


- Fluent in English (Sage's business language), with sensitivity to diverse work cultures.


- Strong interpersonal and stakeholder communication skills.




Organisational Skills




- Ability to navigate a large, complex organization with diverse product suites and development practices.


- Experience working across multiple teams and adapting to varied operational models.




What We Offer




- A collaborative, inclusive culture focused on innovation and customer success.


- Opportunities to work on global-scale infrastructure and cutting-edge technologies.


- Support for continuous learning and career development.


- Competitive compensation and benefits.




Ready to make an impact? Join us at Sage and help shape the future of cloud operations for millions of businesses worldwide.


Function

Cloud Operations


Country

United Kingdom


Office Location

Newcastle


Work Place type

Hybrid


Advert

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.



Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.


Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE



We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.


Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/