Job Description

Job purpose: The Cloud Operations DevOps teams are responsible and accountable for Sage's online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remains available, secure and performant.




To do this the Cloud Operations Engineer works closely with product delivery teams by deploying, administering, monitoring, and improving their service. This is a 24/7 operation that requires on call coverage from each team member to problem solve any service incidents that may arise. Using guidance from Security, Architecture and Automation subject matter experts, the Cloud Operations Engineer builds and runs infrastructure, operational processes, infrastructure as code, automation of manual processes & improves operational capabilities. These responsibilities include disaster recovery, high system availability, on-demand scalable solutions, infrastructure monitoring, continuous deployment capabilities, etc.




This is a hybrid position - working 3 days a week from our Newcastle office.

Key Responsibilities

Key accountabilities and decision ownership:




Take personal accountability for their products so that they remain available, secure and performant




Take the lead during high pressure incident scenarios, balancing technical resolution and stakeholder communication.




Participating in our 24x7 on-call rota




Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage's goals


Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience




This role will require you get to know the development team's world (source control, builds, backlogs, sprints, Agile etc.) but also to bring the development team closer to the operational team's world (Infrastructure, OS, security, scripting, monitoring etc.) working in a true DevOps role.




Research and build knowledge of new & generally available services, new ways to use technologies and changing business processes to gain efficiencies and improve customer experience




Create, maintain, administer, and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product, and customer needs.




Communicate with key stakeholders on planned changes, incidents, and service improvement plans




Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience




Enable continuous deployment cycles and on-demand deployment processes




Perform 'code' and 'code/infrastructure' deployments




Maintain Configuration Management Databases for key services.




Operate to ISO standards and document all processes




Adhere to Sage standards and processes.




Work collaboratively Across team boundaries




Responsibility for working with budgets, identifying potential cost savings, and ensuring these are prioritized. Monitoring of spend across various platforms, identifying gradual increases, ensuring Dev environments remain at optimal spend levels




Skills, know-how and experience:


Excellent communicator - able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders


Operating Systems: Windows, Linux &/or MacOS.


Strong analytical, debugging, and problem-solving skills.


Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).


Experience dealing with multiple teams, multitasking & prioritisation skills.


Proficiency in English language, verbal and written with ability to build relationships and influence


Proficiency/exposure to SRE activities like - Software/System Engineering and Toil reduction


Experience building and maintaining Infrastructure as Code and CI/CD processes


Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.




Preferred:


3-5 yrs. working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role in a customer facing, complex technical environment


1-3 yrs. Cloud Experience (AWS, Azure, Google Cloud etc.)