Job Description

Employment type

Full time

Experience

4 year

Pay

30,000 per year

Location

UOE Store : N2
London, England N2 9ED


###

About the job

Reports to:

Head of Retail Performance

Start Date:

1x Immediate, 3x July/August

Location:

Field-based, covering an assigned group of 8-12 branches

Base Salary:

30,000 pa + up to 15% performance-related bonus, based on achievement of cluster KPIs.

Progression Path:

Clear development route to

35,000 base salary in 12-18 months

, based on performance and role growth

Travel Expenses Policy:

London :

Public transport costs reimbursed for inter-branch travel

Home Counties:

Mileage allowance for use of own vehicle

or

company car - after probationary period

Leave:

28 days annual leave (including Bank Holidays)

Personal Development Programme

to support your growth as a people leader

Other Benefits:

Laptop, Nest Pension, Salary Sacrifice Scheme, Staff Discounts instore.

About UOE

UOE is a fast-growing, award-winning, independent retailer offering stationery, gifting, printing and Post Office services across London and the Home Counties. We're about to scale to 40 locations and 250 staff (and beyond!) and we know that great retail can only be delivered by brilliant people who care.


We're on a mission to prove that high street retail still matters -- and we're backing that with bold growth, serious investment, and an entrepreneurial team who are in it to win it.


If you're ready to lead from the front, drive results, and ensure an amazing experience for the 9 million customers we'll serve in 2026, this is the role you've been looking for.

The Role

As a Cluster Manager at UOE, you'll take full accountability for the commercial and operational performance of an assigned group of 8-12 branches. This role focuses on delivering results across both our retail and Post Office services by leading, coaching and supporting our in-store

Team Leaders

and their teams.


You'll be the key driver of performance standards, people development, and customer experience in your cluster--ensuring each branch consistently reflects UOE's values and delivers on its potential.

Key Responsibilities

Performance Delivery:

Own the KPIs for your cluster, covering sales, service, standards, and Post Office performance.

Team Leadership:

Support and coach Team Leaders to build strong, motivated, and high-performing teams.

Staffing & Culture:

Ensure appropriate staffing levels across all locations. Work closely with the People Team to promote values-based leadership and strengthen cultural alignment across the business.

Recruitment & Training:

Support Team Leaders with interviewing and onboarding new team members. Play a hands-on role in training and embedding new starters into UOE's culture and operational standards.

Customer Experience:

Champion excellent service and consistent retail standards in every location.

Operational Consistency:

Ensure Post Office compliance and operational policies are followed at branch level.

Talent Development:

Spot potential, support career growth, and help Team Leaders become more effective leaders.

Commercial Insight:

Use data and field visits to identify opportunities, troubleshoot issues, and improve results.

Connector Role:

Act as the key bridge between the Store Support Team and the branches, ensuring clear communication and smooth execution of plans.

Standards & Compliance:

Uphold high standards in every branch, ensuring adherence to health & safety, operational processes, and regulatory requirements.

What We're Looking For

Experience managing multiple sites or teams in a retail or service-led environment A strong track record of developing people and improving performance Highly organised, action-oriented, and commercially aware A great communicator and motivator who leads by example Comfortable with regular travel between branches and confident working autonomously Knowledge of Post Office systems and processes is preferred but not essential--full training will be provided

Why Join UOE?

Be part of a values-driven business with ambition, momentum, and a unique retail model with a strong commercial focus and social purpose. Play a central role in delivering operational and commercial success across our growing network Join a supportive, entrepreneurial senior leadership team Real opportunity for significant and rapid career progression ###

Working at UOE Store

We are UOE

UOE is one of the UK's fastest growing independent retailers, combining award-winning stationery stores with full-service Post Offices. With a proud heritage dating back to 1983, we're a people-powered business that puts community and customers at the heart of everything we do. We're expanding to 40 stores and beyond through an ambitious growth and transformation programme -- reimagining the high street with vibrant, modern retail stores. Our culture is driven by our core values: Expert & Trusted, Hub of the Community and Surprisingly Fun! Join us and help shape the next chapter of UOE.