Do you enjoy building relationships with customers? Are you looking for a career with opportunities for training and advancement? Would you like to be a part of a company known for its fun, engaging and supportive culture?
We are looking for a hire desk professional from a tool, plant, access, or any other equipment hire background, who wants to develop their career and help us grow our business.
The Hireman
is an independent tool hire business providing construction equipment services to professional contractors working in London, the Home Counties and beyond. Established in 1985, we have a long track record, an excellent reputation, and an exciting strategy for growth. We believe we're successful because we go out of our way to help our customers, and we provide our people with everything they need to do this and advance their own careers.
What will I be doing?
As part of a depot-based office team, you will look after our customers and coordinate our service delivery, working closely with our workshop, warehouse and driving teams. You will be involved in all the following activities:
Answering the phone and responding to emails/messages
Dealing with customers at the trade counter
Helping, giving advice, solving problems, and building relationships
Processing orders on our computer system and general administration
Monitoring stock levels and organising equipment transfers from other depots
Ordering equipment with suppliers and researching new items
Organising deliveries and collections into driver schedules/runs
What do I need?
A proven track record of providing great customer service, ideally within the hire industry
The enthusiasm to learn about our business and range of equipment
The ability to multi-task, working quickly and accurately under pressure
A good level of numeracy, literacy and IT skill
A sense of humour
What are we offering?
Health cash plan
An enhanced contributory workplace pension scheme
20 days' annual leave, including bank holidays, rising to 25 days after five years' service
Working hours of 7.30am - 5pm, Monday to Friday
Company workwear, including PPE
Fresh fruit, snacks, and drinks in the depot
Free equipment loans and staff discount on purchases
Regular social events including annual summer and Christmas parties
A turkey or hamper at Christmas
Job Types: Full-time, Permanent
Pay: From 28,572.00 per year
Additional pay:
Bonus scheme
Benefits:
Company pension
Schedule:
No weekends
Work Location: In person
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