Job Description

Be Yourself - Be a Bold Team Player - Be Leonardo


Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

Key Responsibilities:

To contribute to the growth of the Conference & Events business by maximising occupancy, revenue and profit through proactive selling and effectively converting enquiries into sales. To ensure all clients and potential clients receive a polite, professional and efficient service, ensuring all venue standards are maintained and all current legislation is adhered to. To ensure all clients and potential clients receive a polite, professional and efficient service, ensuring all venue standards are maintained and all current legislation is adhered to. To Adhere to company enquiry standards at all time to aid conversion and service scan result Ensure all business is held in the relevant space for based on the clients contract and the needs to the business To ensure all events are successfully event managed and handed over to the operation team on site - where applicable attend function sheet meetings on site Maintain and improve account relationships working alongside the Group Account Manager or DOS To ensure client loyalty to the group and properties by supplying consistent quality service as per client Service Level Agreements To continue to strive for improved conversion of key account and open market business To take bookings for all Conference & Events business, as per the venue standards. To upsell all Conference and Events Equipment, Food and Beverage and other venue facilities when taking bookings. To accurately input all client's requests into Opera. To assist the client with any special requests. To identify all sales opportunities and effectively convert into bookings. To assist with the organisation and booking of appointments and Fam Trips with potential business clients. To carry out Fam Trips with potential clients as per the venue standards. Prior to conducting the Fam Trip, communicate with the Conference & Banqueting Operations department and check all areas that will be shown. To ensure the method of payment is agreed with clients and credit is maintained as per the venues standard. To directly communicate with Reservations when assisting Conference & Events Clients with bedroom bookings. To assist on new leads delegation from inboxes when required. Activities - Assist in managing and allocating time for individuals or provide assistance to help colleagues Training - assistance with training of any new starters within the department





Knowledge Required:




Minimum 85% test call score An awareness of hotel corporate and conference sectors. Strong knowledge of Microsoft office (in particular excel). An understanding of Opera / Fidelio PMS systems to include Sales & Catering. Some of the perks our Cluster Senior Open Market / Key Accounts Executive could enjoy include:
Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual--regardless of background, identity, or lived experience--is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.


Why come join us as a Cluster Senior Open Market / Key Accounts Executive?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!