Job Description

Role - CO 3 MOBILE SUPPORT ADMINISTRATOR

Contract - Permanent

Not your average role...

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

THE ROLE

:


This is an exciting new opportunity to join the ScotRail Mobile Team within the IT Department.


The Mobile team are responsible for over 6000 mobile devices consisting of phones and tablets. This role will be responsible for device configuration, setting up all new and replacement devices, ensuring timescales are met.


This role is also responsible for identifying information security issues with specific devices and ensuring the estate is managed proactively to maintain availability. There will also be a need to support any mobile refresh projects and the need to travel to various sites across the ScotRail network from time to time.

Key Responsibilities

Day to day support of the mobile device estate at ScotRail. Ensuring the decommissioning and wiping of lost or stolen devices following the lost and stolen process. Retrieving leaver devices following the leavers process. Ensuring devices are secure and taking action to secure devices where required. Troubleshooting mobile faults, documenting resolutions. Environmentally sound disposal of broken and obsolete devices. Device configuration for all new and replacement devices. Device and accessories stock control Supporting other members of the Mobile team when required Support and adhere to IT and business processes concerning IT Security, Service Maturity, Innovation and Continual service improvement. Interface as required with other functions to manage service expectations and delivery. Other IT business support role where appropriate or if the requirement should arise

Skills & Qualifications

Essential

Excellent Organisational skills Ability to work well within a team Strong Interpersonal and Communication skills Excellent Administration knowledge Good knowledge of Microsoft Office, specifically, Excel Excellent trouble-shooting skills Experience with iOS and Android Technology

Hours of work

:


Working 35 hours per week. Office based every day.

Reference Salary:

30,648 per annum.

Selection process

Selected candidates will be invited to a competency-based interview. All offers are subject to passing our pre-employment checks which include a criminal record check, medical and referencing.

What we offer you

ScotRail offer an excellent rewards package including


Contributory Final Salary Pension scheme. Free and reduced rate rail travel for you and your family, where applicable. Generous holiday allowance. Enhanced company sick pay and family leave including maternity, paternity and adoption. Life Insurance cover for 4 x annual salary. Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Please note that due to the volume of interest received these vacancies could close prior to the published date.

Equal Opportunities

ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.