Job Description

Job Overview

We are seeking a dedicated and enthusiastic Coffee Shop Assistant Manager to join our vibrant new team at Caffe Massarella York. In this role, you will play a crucial part in ensuring the smooth operation of our coffee shop, providing exceptional service to our customers while supporting the Manager in daily tasks. This position is ideal for someone with a passion for hospitality and food production, who thrives in a fast-paced environment.

Duties

Assist the Coffee Shop Manager in overseeing daily operations, ensuring high standards of service and product quality. Train, mentor, and manage team members to foster a positive work environment and enhance team performance. Maintain food safety and hygiene standards in accordance with regulations. Support food preparation and production processes, ensuring all items are prepared to the highest culinary standards. Handle customer inquiries and complaints professionally, ensuring customer satisfaction at all times. Assist in inventory management, including ordering supplies and monitoring stock levels. Collaborate with the management team to develop promotional strategies and enhance customer engagement.

Requirements

Previous experience in a hospitality or food service environment is essential. Strong knowledge of food production, preparation, and safety practices. Proven leadership skills with experience in team management. Excellent communication skills with the ability to engage effectively with customers and staff alike. A passion for coffee culture and culinary arts is highly desirable. Ability to work flexible hours, including weekends and holidays as needed.
Join us in creating an inviting atmosphere where customers can enjoy their favourite beverages while being part of a dynamic team!

Job Type: Full-time

Pay: Up to 14.00 per hour

Expected hours: No more than 40 per week

Schedule:

Day shift
Work Location: In person